Walther Arms, Inc.Reviews of waltherarms.com

I sent my gun in for a recall. Even trying to get it back, fedex didn't show up when they were going to and told me to contact shipper. Walther customer service won't answer their phone, I set myself up for the "call back" service and my phone rings once and hangs up. The operator option goes straight to voicemail and the voice mailbox is full. Worst customer service ever

2nd review!!! Since my first review I have not received any response from Walther...Their products, while wildly expensive, are good...Their customer service is nonexistent!!!! This will be my LAST Walther....

Ok when I first purchased my pdp it was very hard to break down after 300 rounds I went to clean it and I can not break the gun down at all I called the service department and told the guy what was going on and he basically told me I was full of crap very condescending and also feeling like I was bothering him he then proceeded to ask me what I wanted to do I laughed and said I wanted if fixed he then tells if they deem it my fault I will be charged $35 shipping each way plus a $35 setvice fee or something I love walther guns butt their customer service sucks so bad i felt completely belittled by them more to comes when i get my firearm back from them hipoint has 10 times better service not even kidding

I recently purchased a Walther PDP and submitted my request for an optics plate. I received no acknowledgment that my request had been received and a week+ had gone by. I called to verify that my request had been received several times and every time I got a voice mail. I finally decided to leave a message. I never got a call back. I proceeded to contact them via email. The response I got was that they were out of optics plate and did not know when they would be getting more in-house. I called again and this time I just tried every option on the automated answering service. Let’s just say that when I did get a live person they seemed bothered to have to speak with a customer. I will not purchase another Walther until their customer support drastically improves. These firearms cost far too much money to receive this poor of customer service and support. Also, purchasing a gun that is optic ready and provides the optics plate of your choosing is a selling point, one they cannot deliver. No acknowledgment and no ETA on the plates, makes me regret purchasing the firearm all together but the lack of support takes the cake. The guns are great their support suck so just pray you don’t ever need to contact the company for anything.

I sent my ppq in for service they had my gun back in little over a week I am very happy with their service

Ordered 2 mag for a pdp and a spring for ppq on Nov 10th. Item did not ship until Dec 6 and then the mags were not there when they did arrive. Called again and was told they would re ship them . Dec 20th they should have arrived. They did not. Basically they told me they were shipped and told me I never contacted them. Now working with the credit card company to get my money back. I know its Arkansas but even they should be able to put them in a bag and send them out. Buy from someplace else because they are either inept or incompetent.

I had a p22 slide crack at the catch release the gun was 3 years old or so and maybe 1000round they told me to fill out a form and send in the slide 1 week later they sent me a new slide and captured spring at no cost. very impressed I will by Walther again great service and fast. When I emailed my issue I got a response in 5 minutes!!!! Thanks Walther!

Walter arms is a great company. I had an issue with a recoil spring of my PPS M2. They immediately sent me the replacement at no cost, comparable only to Glock. But they answer much quicker