Walther Arms, Inc.Reviews of waltherarms.com

Complete S--- Show. I ordered items nearly 8 months ago, and the store suddenly canceled the order, no notification given. No refund announced. I called customer service, who informed me of the sudden decision and that my items will still arrive on time. Shortly thereafter, I receive an automated email that I can reorder my items on the new website, since the previous store was now closed. I then visit the new online store, and the items I needed to reorder were not in stock, and I couldn't preorder them. I then call back, and they assure me that I will receive my refund. I am a longtime Walter firearms owner, but after this incident, I will no longer support them if this is how they treat their customers. Doesn't matter anyway, I can't use their weapons if I can't order the necessary parts to safely use them. My first weapons were Walther, now I'm moving on.

My review covers the customer service and support of Walther Arms. I called their support on 6/22/2020 and spoke to Paul Speer. He was rude and did not provide good customer service. When I told him I planned to contact corporate leadership about my experience, he stated "go ahead, they will direct you back to me". That pretty much summed up how he felt about providing me a good customer experience. I had a defective magazine sold with my pistol purchase and it was only one week old. I was expected to pay out of pocket to ship the defective magazine back for replacement. The sad issue is I spent over $800 for this firearm only to be told to spend more to ship a defective piece of it back for replacement. I would highly recommend not purchasing a firearm from this company, very poor customer service. Follow up to original post 6/26/2020 I emailed the CEO of Walther and was contacted the following day by their Director of Consumer Services. I am very impressed that I was able to get such a fast response to my concerns. I still feel the original tech that I interfaced with should never be allowed to work with customers. I am raising my review to fours stars because I am very satisfied that Walther senior management stepped up to address my concerns. I am also changing the title to reflect how the company views customers vs. how their techs view customers. Much appreciated!