Bill W.
Poor customer service but great senior leadership!
My review covers the customer service and support of Walther Arms. I called their support on 6/22/2020 and spoke to Paul Speer. He was rude and did not provide good customer service. When I told him I planned to contact corporate leadership about my experience, he stated "go ahead, they will direct you back to me". That pretty much summed up how he felt about providing me a good customer experience. I had a defective magazine sold with my pistol purchase and it was only one week old. I was expected to pay out of pocket to ship the defective magazine back for replacement. The sad issue is I spent over $800 for this firearm only to be told to spend more to ship a defective piece of it back for replacement. I would highly recommend not purchasing a firearm from this company, very poor customer service. Follow up to original post 6/26/2020 I emailed the CEO of Walther and was contacted the following day by their Director of Consumer Services. I am very impressed that I was able to get such a fast response to my concerns. I still feel the original tech that I interfaced with should never be allowed to work with customers. I am raising my review to fours stars because I am very satisfied that Walther senior management stepped up to address my concerns. I am also changing the title to reflect how the company views customers vs. how their techs view customers. Much appreciated!