WalkinpetsReviews of walkinpets.com

Response from WalkinpetsApr 10, 2024

Bonnie, Thank you for sharing your beloved Maltese's journey with us! We're overjoyed to hear our wheeled cart has supported her mobility and strength. Stories like yours are at the heart of why we do what we do. We appreciate your kind words and are cheering for your little one as she continues to progress. Thank you for choosing Walkin' Pets!

Response from WalkinpetsApr 9, 2024

We are deeply saddened to hear about the passing of your beloved dog and understand how difficult this time must be for you. Please accept our heartfelt sympathies for your loss. We appreciate you sharing your experience and feedback with us.

Response from WalkinpetsApr 8, 2024

Hello Chelsea, thank you for addressing the matter and I be happy to follow up with you personally to ensure that your did receive your order and further investigate what occurred with the shipping carrier. We do want to ensure we can make sure we can get this resolved for you.

Response from WalkinpetsApr 4, 2024

Thank you Ronnie so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service team and that the solution for your girl's new chair was promptly and effectively provided. Ensuring a perfect fit for your pet and making the process as stress-free as possible are our top priorities. We're also glad the video helped make the replacement easy for you. Thank you for choosing us for your pet's mobility needs, and we're here anytime you need further assistance. Your happiness and your pet's comfort are what drive us every day!

Response from WalkinpetsApr 4, 2024

Thank you so much for your kind review! We're thrilled to hear that you found the application process smooth and that you received the support needed during assembly. Your satisfaction and your pet's comfort are our top priorities. Remember, we're always here to help, so don't hesitate to reach out if you need further assistance or have any questions in the future. Thank you for choosing Walkin' Pets!

Response from WalkinpetsApr 2, 2024

Hello David, I'm truly sorry to hear about the difficulties you've encountered with the instructions for your dog's wheelchair. Please know, we are here to offer our full support and assistance and can help with the setup of the wheelchair, ensuring it's properly adjusted for your pet's comfort and mobility. Reach out to us at your earliest convenience, and we'll make sure to guide you through the process step by step and if we can set up a fitting appointment for you. Your and your pet's satisfaction is our top priority.

Response from WalkinpetsApr 3, 2024

Leslie, we appreciate you sharing your thoughts on our support team's efforts. It's heartening to know you found their assistance outstanding, especially through the detailed process of fitting and adjusting the wheelchair for your Corgi. Even though Mini wasn't able to use the wheelchair, we're glad our team could provide the understanding and support you needed during the return process. Our mission is to offer compassionate and tailored help for each pet's unique situation. Thank you for your attempt to enhance Mini's quality of life with us, and please remember, we're here for you and Mini if you need any further assistance. Wishing you both the very best.

Response from WalkinpetsApr 3, 2024

Susan, Thank you for sharing your approach to introducing the wheelchair to your dog. We're pleased to hear that you're taking it slow, allowing her to become familiar with it at her own pace. Your thoughtful method is commendable, and we're hopeful that she will soon find comfort and newfound mobility with her new wheelchair. If you have any questions or need further assistance during this adjustment period, please don't hesitate to reach out. We're here to support you and your dog on this journey. Thank you for choosing Walkin' Pets, and we look forward to hearing about her progress!