WalkinpetsReviews of walkinpets.com

We ordered the small wheelchair for our Boston terrier with mobility issues, and it has been a great tool for his physical therapy! He has some skeletal deformities around his chest and hips, and with the adjustable options, it fits him well and he's able to be comfortable while using it. I love that he's able to have the options to use his back legs without the stirrups while the chair provides support and balance for him. He's able to run again and has been zooming all over the living room! The videos on the website for how to assemble and adjust the chair were also extremely helpful. Total set up and adjustment time was less than 10 mins. Shipping was fast and customer support has been amazing. Definitely 5 stars for both the product and the company!

Great rehab for my st bernard. Definitely a minimum 2 person job to get a bigger dog in and use.

Great products and replacement parts for handicapped pets. The customer service is incredible.

The company was very responsive to my needs, and answered emails very quickly!

We have feelings at both extreme. Second time using their wheelchairs, once with our Germain Shepard and this time with our Shih Poo. When you receive what you ordered and paid for, the product is wonderful, but your reality changes as soon as you deal with customer service for any reasons, via phone, emails, reviews and even when you request to talk to a supervisor. Everything seems to be filtered by the same person named Samantha. This is when you hit the brick wall! I am even suspecting that she/they are covering/tweaking the truth to their advantage when she/they reply to our online reviews… a lot of the 1-star-reviews got something like « We have no record of any contact from you on any of our platforms ». Not our case. We called 3 times during while working, to explain our disappointment and surprise when we received a wheelchair with « small wheels » instead of « big wheels », after purposely choosing to buy new instead of second-hand, paying three times the price for that UNIQUE reason. We hike in the bush 8 months of the year with our dogs and we NEED the big wheels. What a frustration it was to be told many times that we now have to pay extra and do extra steps to have the wheels we selected, the wheels shown on the picture on their website even after using their calculator link to confirm what we would get, the picture on our shipment email and the picture shown on the follow-up review email. All the pictures, no exception, are a wheelchair with « big wheels ». It is false advertisement pure and simple! She said we had to go read the PDF manual on their website to see we would receive the « small wheels » depending our dog size and weight. Who does that! It is very frustrating to deal with her/them and I am not sure the management team are aware of this. In the mean, we will take care of our girl recovering from a cancer surgery.

It’s working great for her

Good for my dog

I bought this for my son's french bulldog, who is being rehabilitated due to an injury. It is an excellent tool to ensure the dog's foot remains in the proper position. It is working as advertised very well!