WalkinpetsReviews of walkinpets.com

Our beloved dog contracted DM last year. Your staff helped us find the correct size to fit him. His Walkin Wheels allowed him to have an extra 6 months of mobility before he passed. Although walkin wheels couldn't cure him, having them was a game changer. Thank you! Ps. We donated his wheels to a charitable veterinary medical clinic. Thanks again!

All it’s correct, and excellent attention for te client

Terrific, personalized service! thank you very much!!!

Colleen was great, she took my order & made sure the measurements were correct.

I had four issues. 1. Delivery was not quick as I had hoped. 2. I found the full support harness elsewhere for $80/free delivery..After receiving ours. 3. After buying the one year membership for the accessories discounts I was very disappointed to learn the front wheel accessory we also purchased did not qualify for the discount..After I had been told it would. 4. I was also told there would be a credit issued for the discount on the harness over 2 weeks ago and I'm still waiting for that. I meant for my review to only have 2 stars for those four reasons but hit the wrong row. I hope to be contacted with help resolving at least three of the four issues.Thank you for caring.

The company seems super supportive. Guidance, videos, online and hard copy manuals. Many, many emails. Easy to reach out and get a response. The apparatus itself is adequately engineered. Highly adjustable as long as you're in the right size range. Price was much more affordable than other doggie wheelchair providers. I was quite clear when I ordered this that I was dealing with a 6 1/2 yo, 155# female Great Dane with an FCE. I thought that this was a do-able device that might provide her with a little therapy getting back up on her feet. While it might, eventually, if I can get working. For me, being unable to lift 155# alone means that I need help. The design pretty much requires that a dog her size be able to sit. Like, sit for a treat or shake paws-type sit. Clip in the front and then hoist the rear up and clip in. The whole product line, imo, is geared to dogs who are completely paralyzed in the rear end only. If, like my dog, your dog cannot sit up/lacks strength in their front legs, be prepared to get creative. We have taken to laying the device on its side. laying her on her side, pulling her legs through, strapping her across her back with the belly strap to keep her from falling out and then lifting her into a standing position using every bit of energy we can. It is not easy. When I placed the order, I got an email asking me to confirm I wanted an XLarge. That they only sell that size to Danes and Mastiffs and the like. Obviously, I answered yes and they sent it fairly quickly. When I got it I realized right away that this was not at all what I thought it was going to be. When I wrote in for suggestions, I was told that they don't sell many of these to Danes. I felt a little bit duped, I have to admit. As if they kind of knew that a dog that size in their device might be a "challenge". At that point though, what are your choices? Give it a shot or euthanize a dog that isn't willing to give up. Later they came back with the suggestion of buying front and rear harnesses with handles. The harnesses also have clips that work with the wheelchair. Thinking this is the ideal solution to my problem, I ordered XL harnesses at their suggestion. They, too, arrived reasonably quickly but when we tried them on they were way too big. Hard to believe that XL is too big for her, but it was. I contacted them and they said they would exchange possibly with a small reduction for restocking or damage. I'm thinking its worth it to get a smaller, more workable size that might just make this whole thing work for her, so I shipped them back - at my own cost. Today I got a letter saying that they were returned unsanitary, unusable and would be disposed of. They had a little fur on them after I sticky rolled them. That's it. They were never used, only tried on. Not dirty, not scuffed up. Sent back in original packaging with original tags in the very box they were shipped to me in. I have 30 days to decide if I want them to just throw them away or send them back. Of course I said send them back. I can't tell you if I'm going to get mine back though, Will edit this post when I get back whatever they send. In the meantime, I'm finding many, many refurbished units on Ebay, being sold directly from Walkin Pets. I'm beginning to think there's something less than kosher going on here. There were a few, little white hairs on the fuzzy inside of the harness. Hard for me to get off completely, but with someone with compressed air for example, probably pretty easy. I have also found several of these and other Walkin Pets products for sale from individuals on Facebook Marketplace. Those that responded indicated they were just trying to recoup the cost spent on the items. No further information. My very strong suggestion to you, owner of a giant dog, is to spend the time combing Ebay, FB MP, Craig's list, Let Go, etc and purchase this system second hand rather than going to the source. Save money, help out someone else who either lost a dog or got screwed like I did, and avoid lining the pockets of people who seem to have less than ethical business practices.

Good Quality & Company. Very nice Customer Service I ordered the mini wheelchair but it didn't work out so I replaced it with next size up. My dog still refuses to use it but I aml working with her and hope she will accept it soon. I know I have to be patient. I suggest you watch the videos on how to put it together (it can be confusing) All of the videos are helpfull. I returned the Mini Chair (kept the larger one): The company charged me a shipping return fee ($13.62) plus a 20% restocking fee. I never took it outside and it was in perfect condition. I thought the refund amount was reasonable. After al,l they have to make money to stay in business and it takes them time and money to inspect and repackage.

Just so good the quality the weight and the mobility I'm still amazed 🙏🏻🤍