WalkinpetsReviews of walkinpets.com

Response from WalkinpetsOct 10, 2022

Hi Carol, Wow! What a great review! Thank you! Our team is always beyond pleased when we can make a pet parent’s and their furry family members’ life easier, especially when we can impact multiple pets with just ONE wheelchair!! Thank you so much for your review. We are always here to answer any questions or to hear more about your journey with your pup's wheelie adventures. Best, Olivia M.

Response from WalkinpetsOct 10, 2022

Hi Robert, Thank you for taking the time to leave us such a GREAT review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority! We pride ourselves on our exceptional service and award-winning products. Thank you again for your feedback! It was our pleasure to help you find what you needed for your sweet pup! All the Best, Olivia M.

Response from WalkinpetsOct 10, 2022

Hi There, Oh wonderful. We are so pleased to hear that you had an exceptionally great experience with our Customer Service team! We take customer experience very seriously here at Walkin' Pets and strive to deliver a friendly, easy, and informative experience when it comes to helping pet parents with their new mobility aids for their animals. Thank you for being one of our amazing customers! Best, Olivia M.

Response from WalkinpetsOct 10, 2022

Hi Isabella, Thank you for taking the time to leave a review. It is SO rewarding getting feedback like this, and we are very glad to have been a part of your furry family member's mobility journey! Please don't hesitate to reach out to us if you are in need of any assistance in the future. We are always happy to help! Best, Olivia M.

Response from WalkinpetsOct 10, 2022

Hi Trish, Wow! Thank you for taking the time to leave us such a GREAT review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority! We pride ourselves on our exceptional service and award-winning products. Thank you again for your feedback! It was our pleasure to help you find what you needed for Diva :) All the best, Olivia M.

Response from WalkinpetsSep 23, 2022

I apologize on behalf of everyone at Walkin’ Pets. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers and the pets we serve. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Please ask for me, the CS Team Manager at (888) 253-0777

Response from WalkinpetsSep 30, 2022

Hi Julie, We appreciate you leaving a review! We are customarily known for our exceptional customer service and for properly guiding pet parents to the right product for their injured or ailing pet. If you would like to give us a call, our customer service team would be more than happy to assist you and provide recommendations for product adjustments! Please call us at your earliest convenience at (888) 253-0777 Best, Olivia M.