WalkinpetsReviews of walkinpets.com

Response from WalkinpetsFeb 21, 2023

Susan, thanks for giving us 5 stars. We appreciate your rating and look forward to working together in the future.

Response from WalkinpetsFeb 21, 2023

Thank you for your kind words and for being a fantastic customer. It is our genuine pleasure to provide the best possible customer service and products at such a difficult time in a pet’s and family’s life. We are always here to help should you have any questions. Have a wonderful day!! The Entire Team at Walkin’ Pets!!

Response from WalkinpetsFeb 21, 2023

The Walkin Pets team does apologize for this shipping issue and any resulting confusion. The order left our facility via USPS on 1/23. Unfortunately, USPS did not deliver until 2/13. Being an international shipment, we would expect a bit slower delivery time, but the amount of time that you spent waiting for this order was well more than should be expected. The Walkin Pets team will not take this opportunity to blame our shipping partner. You, as our customer, are our most important priority. You should should not have to wait 2+ weeks for a delivery, regardless of the destination. We hope to make this up to you in the future. Please do not hesitate to reach out to me if we may be of further assistance - [email protected]

Response from WalkinpetsFeb 22, 2023

Sharon, our hearts go out to Chloe for her horrific experience that caused the need for our product. We do send the foam to be cut on site as we have found it provides for the best comfort of the dog when sized on site. Our goal at Walkin Pets is to make your life as easy as possible when the product arrives. Hearing that you had a stressful experience really gives us pause on our end. If there is anything that we can do in the future to assist, please do not hesitate to reach out.

Response from WalkinpetsFeb 22, 2023

Thanks for the great review, Rebecca. Your comments are exactly why we do what we do. All of the folks at Walkin Pets strive to make sure that life is improved for you and your pet.

Response from WalkinpetsFeb 22, 2023

Thank you for noting the speed of shipping. We strive to ensure that our product arrives to the final destination in the safest, speediest manner. We look forward to working with you in the future.

Response from WalkinpetsFeb 22, 2023

Thanks Lisa for your kind words. We appreciate you taking the time to let us know what we are doing right. We look forward to working with you in the future.

Response from WalkinpetsFeb 22, 2023

Thanks for taking the time to let us know about login issues. I have escalated this issue to our IT department. They are going to perform testing to troubleshoot any similar issues. The Walkin Pets teams is committed to ensuring that our customers can access the system in a safe, timely manner.