WalkinpetsReviews of walkinpets.com

I sent an email to return rails that had smaller clips but did but get a response. I ended up buying new rails that fit. The description did not say the clips were smaller so I feel like I wasted money on an otherwise good product.

You returned my phone call in a timely manner and fulfilled my order quickly. My Cody wouldn’t be able to walk without your wheels. Thank you so much.

It was difficult to speak to anyone in customer services and/or to make a return.

I ordered my wheelchair on August 25th. It's now September 11th. No confirmation email. No responses to any emails I sent. No answer to phone calls. No return of voicemail. My dog is struggling so much and this seemed to be the best wheelchair. This is horrendous. I can't even attempt to get my money back if I wanted to it seems. I just want the wheelchair or someone to tell me its being shipped ASAP. Edit 9/12/24 : I changed the rating from a 1 star to a 4 star. A customer rep from Walkin Pets stating that their phone lines and emails are still not working and the social media team reached out internally to get my order processed and shipped. I'm so grateful that I'm finally getting the wheelchair for my 14 yr old pup. More updates to come after the wheelchair arrives.

Took extra time for delivery which was disappointing. Customer service was phenomenal. Thank you.

Very helpful, knowledgeable and friendly customer service from Morgan Brazil. We’re pleased with the wheelchair.

The harness fits perfect and our little buddy is so much more comfortable in his cart . Thank you so much !

Walking Warrior Harness is superior quality and fits the cart perfectly!