WalkinpetsReviews of walkinpets.com

I had a delay on my order and it was resolved and my order was delivered in a couple of days thank you

when I need parts they has them

Canadian web site no existant or closed , Web site said a 10 % discount , it was not applied , I asked if I could ship on my shipping account answer NO we have to use UPS .... begrudgingly paid extra for a 3 day delivery and was shipped 7 days later ... the product arrived ok and was easy to assemble so the product was fine

Under very difficult circumstances the team at Walkin pets was like we knew them, they were extremely helpful and understanding of our situation.

I have going back and forth with this company via email about an order I placed on October 5 and have yet to receive a shipping update let alone my order. My dog was suddenly diagnosed with rear paraplegia back in April of 2024 and has since been using a wheel cart. Now in order for him to use his wheel cart, he needs a vest to his size, that can adjust and function as a harness to attach to the wheel cart. Before my dog's condition, he was ALWAYS up and running, jumping, always in movement. Needless to say it was devasting news when we found out we would no longer be able to walk. But we were given hope when we were told he still has the capability to move around with the assistance of the cart and a vest. A vest that that has been worn out. ALL I wanted from WalkinPets was for them to provide with another vest that I purchased before he got to this stage where he is STRUGGLING to walk because of the velcro detaching from his worn out vest. I am upset and now I need to look a reliable service that can actually provide the product my dog needs.

I liked it at first until I realized my elderly dog with hip displatia doesn't always stand the same way and it is impossible to quickly adjust for her stance. Now she hates it and I m frustrated and very upset because this was supposed to make her comfortable to walk to go outside. It's painful for her to stand so I can't spend a bunch of time trying to adjust the leg supports very disappointed. But when it fits her immediately she can Go outside and do her business and stay out a little while.

Excellent product and service.

The customer service was beyond helpful and didnt act like many companies where they tried to place the blame on the customer. By far the best company i ever had to deal with.