Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing3,139 approved reviews, newest moderated first
Scott
Having her wheel chair has been wonderful for extending the life and comfort of our Bernese Mountain Dog with DM. She took to it immediately, and with the adjustability and design it’s both transportable and easy to get her in and out of it. Although it’s expected that some parts would wear and need, replacements do not seem to fit properly. The biggest annoyance is with the front end plugs.
Kari B.
Literally has changed our lives!!!! Thank you for everything
Chad P.
sent wrong parts after explanation in detail of what was being ordered. told it would be shipped overnight at great cost same day, didn't go out until next day. still have not sent correct parts because they won't send them until they get their mistake parts back.
Response from WalkinpetsNov 14, 2023
We always aim to deliver a great experience at Walkin’ Pets, and we are devastated when we don’t meet the expectations of our valued customers. Thank you for taking the time to bring this matter to our attention. We will use the feedback to create a better experience for all pet parents that put their faith in our award-winning service and products. We will do better to ensure this doesn’t happen again. We would like to work with you on a solution and have reached out to you directly via email.
Jonette L.
The splint caused sores on her leg, even with a sock on. We found a place not too far away that was able to take a mold of her leg and make one to fit her.
Response from WalkinpetsNov 13, 2023
Hello and thank you for taking the time to write a review. I am sorry to hear the Product was not the right fit for your pet. Your feedback helps us to see where improvements are needed. I like to reach out to follow up and get more details to the fitting to continue to improve our products.
Linda
Very high quality product (front splint). Would recommend
Sandra J.
Agent was knowledgeable, pinpointed issue immediately and provided a solution. The fact that this company has remained in business since my first purchase in 2015 is a testimony to its integrity, ability and compassion for helping parents if disabled oets.
David
The first issue and I don’t know how I missed it is the glucosamine in your product is derived from corn. Corn is a natural inflammatory which is not good for my dog with spinal issues. I don’t want to cause him more inflammation! Just can’t believe it. Shellfish would be a better source. Second issue, from order to my door was about 11 days. Must have used the super economy shipping. Might I suggest Fedex or ups? At any rate the first reason is enough and I won’t be ordering again. I’d actually like a refund if possible. Just a waste of money and time at this point.
Response from WalkinpetsNov 14, 2023
Good morning David. The following is the information regarding glucosamine which is used to make the product safe for your pet: There is high global demand for glucosamine. As you mention, most of it comes from crushing seafood shells and extracting glucosamine via a water-based method. The seafood shells may have significant levels of heavy metals, such as mercury, and with the extraction method these may contaminate the end glucosamine product. Heavy metals have obvious health implications and ingestion should be avoided. Therefore, we use an FDA approved vegetarian source to avoid contamination with heavy metals. The glucosamine HCl we use in YuMOVE is of vegetarian origin. The glucose found in non-GMO corn (i.e. not genetically modified) is the start material used to make glucosamine. We stand by the use of the product for 6 weeks to see the difference in your pet. We are so confident in this product that we offer a money back guarantee after 6 weeks if you are not satisfied.
Tanya W.
The wheel chair was not a workable fit for my corgi. It was difficult to assemble, and the directions could use some improvement with detail and better wordage. It was not an intuitive process, and the design is not friendly for putting it on or off a crippled dog. .
Response from WalkinpetsNov 14, 2023
Thank you for taking the time to review. We do appreciate your input. These comments will be shared with our Product Engineering Group who is always working to improve quality. Also we do have product specialists on staff who would be willing to work directly with you to aid in fitting your pet in the Wheelchair properly. Our Customer Care Team looks forward to helping via telephone during our business hours M-Th 8-6 Eastern and Friday 9-5 Eastern.
