WalgreensReviews of walgreens.com

Horrible customer service at pharmacy !!!

During this horrific covid-19 I have been trying to put together a wedding for my daughter in my own backyard. It's nothing like she has ever dreamed or hoped for. But we are doing the best we can during these times. And it's not easy! I hope we get a bunch of cars to come wave and cheer for her after her ceremony! poor kids, having to get married in times like these. 😢 Well! today I have to say that Pamela went above and beyond her call of duty to help this semi stressed mom get all my announcements printed and some beautiful pictures for the wedding day. We are trying to get all this together by April 25th So so wild. Anyways. Pamela deserves a raise. She helped me (during this time when people are in high stress and anxiety) talked to me over the phone told me about her daughter being a senior and how sad she was that she missed this final few months left. She told me that she would help me get this order done tonight so I would have one last thing to worry about. Man oh man! Pamela at the Walgreens at the corner of 9400 south and 700east in Sandy is amazing! She got that done literally less than an hour from when I sent it over. There were 140 double sided wedding announcements and then 7 8x10 picture. She did it all at 7:18 and called me to say there were done at 8:11PM and I drove over and picked it all up and it was beautiful!!! She rushed it for me when I'm sure she should have been doing something else. They store closes at 9, we got there by about 8:30pm. Just in the Knick of time thanks to Pamela! Pamela is simply amazing! what a wonderful employee you have there Walgreens! This mom right here, I has been so stressed trying to get all this done while literally everything is closed because of the covid-19 quarantine! Pamela helping me out tonight has just made my whole week! She was amazing. I hope her boss reads this and send her a huge gift card! Or better yet a raise! she deserves it! I brought her some of my homemade jam just to say thanks for doing that for me so quickly (the online was saying it wouldn't be done Until late Saturday!!!!)I hope she loves it jam! She deserves so much more just for her wonderful help in such a stressful time for everyone. I would have even brought her toilet paper in these times... but my husband said that would be a little too far! Hahaha I appreciate you Pamela! You rock! and stay safe and... someone... give this girl a raise!!!! And a promotion! she so deserves it! - Love, the Peacock Family

I placed an order via Walgreens.com on April 2nd. The order was to be shipped to my home, and with everything as it is right now, I knew there may be a delay. What I didn't anticipate is that Walgreens would immediately debit my account, but two weeks later I'd still be waiting on my shipment. I waited, and waited, checked and double-checked, but my order never progressed past pending status. Fine, I needed the stuff last week, so I'll just cancel and do business elsewhere. NOPE! There is nowhere to cancel! Fine, I'll call. NOPE! Fine, I'll chat. Ok, great. There's a surprisingly short wait to chat with a CSR who kindly investigates and comes back to tell me that my order is pending. WOW, thanks for the informative update, Walgreens. I decide to cancel my order, but NOPE, it's too late to cancel. Not only is it too late, but they also cannot give me any idea of when my order will ship, can't even speculate, and only say that it could be a very long time. This is awful. I understand things are backed up, but people-- many are homebound--need necessities and depend on stores to actually ship the items once the store take their money. Two weeks with not even a status change is beyond predatory; it should be illegal. I will NEVER shop at Walgreens again. I always thought they were better than that, but they're just another corporation who takes our money then lets us know that, beyond the dollar they get from us, they simply don't care. I have a lot of patience. The two-week shipping time is crazy, but I could understand and deal with it. What gets me is that they refuse to give even an UPDATE or IDEA of when they might ship to me something for which I've been paid. They have my money and won't even talk about me getting the stuff they owe me. Disgusting!

This is for Walgreens online ordering and Walgreens.com, not for the physical store which I have not had any problems with as of yet. I placed an order on April 5, 2020 for some basic and in-stock hygiene items, not wanting to go out because of the Covid-19 crisis. As of April 16, 2020, these items are still processing, with no information or estimate as to when they will ship out. The online chat function is a joke, as the CSR just says "your items are processing and will ship when they are done" without an explanation as to why in stock items aren't processed quicker than 11 days. The website is a bit clunky as well. I have ordered many, many things from other online stores after April 5 that took only 2-3 days to process and ship within the same week, and I have received everything except for my Walgreen's order. I cannot recommend anyone to shop online for anything at Walgreens at this point. I understand it is an emergency time for our country, but no other online store has taken this long to ship an order, let alone process one. Walgreens should remain a physical store and not have bothered offering online ordering if this is the way they handle things.

Unfortunately, Tricare is no longer working with CVS so I had to switch all of my prescriptions to this pharmacy. After today, I will make sure to have all of my prescriptions sent to Womack. Some of the employees at the pharmacy obviously are not happy working there and it shows in their customer service. Also, every time I have ordered a specific prescription, they never have it in stock and it has to be ordered. When their automated systems calls you that the prescription is there, it's not! Today I was told by a pharmacy employee that they have nothing to do with the automated system. So Walgreens why bother having an automated system if it is not connected to the store?

The store workers were very mean to me ,unprofessional to me .

I placed an on-line order on April 5 for three small items. I have sent an email and today I called to inquire about the status of the order. Both times I have asked if the order has not been processed, to please cancel the order. I was advised it was still in process both times. The lady on the phone today said it is not possible to cancel orders once they have been placed. I realize due to COVID-19, orders are taking longer than usual, but 10 days is more than sufficient to have at least got it in the mail by now. I have ordered from other businesses since that date and have received my orders. I would not order on line from Walgreen's ever! I have since been able to buy the items I needed at Wal-mart.

I was not able to buy Sudafed, they require photo id, because of the COVID-19 I couldn't renew my expired DL I showed my passport, and I was surprised that you can use passport only if you are US or Canada citizen. So this means that any non-US/Canadian citizen that is visiting US and in need of this medication can not buy it. This doesn't make any sense rather than discrimination.