WalgreensReviews of walgreens.com

RE: Walgreens Charge of April 28, 2020 for $33.50 I am going to try to keep this brief and as best as I can recollect…. On April 11, 2020 I ordered the items from Walgreens online. 2 weeks later I called to ask where the order was and was told they don’t know when it will ship. Then I got an email telling me it is shipping. I checked the tracking number with FedEx several days later, only to find that FedEx still didn’t receive it but a shipping label was printed. However, On April 28, Walgreens charged my credit card anyway. I received another email that the order shipped. Checked with FedEx again and it still was not in their possession. Yesterday, I went into a chat session with Walgreens online and was told the order is being processed. This was after I received 2 emails that the order already shipped. I told the rep to cancel the order, and she told me she can’t do that, but would send some form the right department. I told her if this was not resolved I would protest the credit card charge. She said, okay. It is now May 2… three weeks from when the items were ordered. FedEx still hasn’t received anything. While I understand everyone is doing what they can in a Covid-19 environment; they didn’t have any problem taking the money and not sending the product. As of 1:53pm today, FedEx still does not have the package.

Automated phone service is aggravating to say the least. Everyone knows when they are listening to a prerecorded answering system. Everyone!! So stop wasting my time with, "How can I help You?"or "Give me a minute while I look that up" and so on. It is not a live person! You can't personalize with a recording. Stick with the facts without the references to the recorded voice being an actual person on a live phone call. Ex. "Thank you for calling Walgreens, press one for pharmacy, two for prescription refill" and so on. When a customer isn't talking to an actual person, don't try to pretend they are. First option after the " real emergency" caution, should be to speak to someone in the department they wish to talk to. Just be real please, we all have enough stress these days. If you don't have time to answer the phone, don't aggravate the situation with pre-recorded fake empathy. Computers can't replace the one on one between people.

Walgreens Corporation is a joke! So I got transferred to four different people and i ended up being transferred to my Pharmacy. What a waste of time!

Store @ St Augustine, Fl on Southpark Blv/US1, This is one of many problems we have had.... I picked up my Rx and it should have been for 90pills, I paid for the full 90 and got home which is about a 30min drive one way, come to find that there were only 5 pills in my bottle, but the bottle and the price was for the full 90. SO I called and she said sees what happened and she had the rest there and that I could just take the 5 and come back to get the rest later and it would be no problem I didn't need to bring anything. So today I asked my husband if he would stop and pick up the balance because I had not been able to get back by there, he really didn't want to because his experience with this store has always been bad. And of course when he went there they told him they didn't have it, she already picked up on 4/18/20, they didn't look into it or anything. This is just the most resent time we have had a problem with this store. So he was furious because of all the other times when he called me from the parking lot. I asked if he would please wait while I call and I did and spoke to them and after me explaining the whole thing over again, she said OH I see it set aside and it says customer has already paid(WHY DID'NT YOU LOOK BEFORE??). SO I explained that my husband was not very happy and that he would be coming back in to retrieve it. He did and said that there was no apology or anything. I refill my Rx about every 3 months, they never have the full amount and have even made me wait 30 days to get the balance of Rx in the past and messed up my refills because of it. This was the straw for me. I wanted Walgreens and others to know what kind of customer service, Walgreens provides. I live in between to towns and was told the other in Palatka was just as bad. So I have no choice because I have to get it from somewhere. It really concerns me that people either over worked or incompetent are filling my Rxs. Sincerely disappointed

Maybe it's the stress of the COVID-19; however, my customer experience and this review predates all of that! Whether at the drive-in window or on the phone the pharmacy techs seem less than enthused about providing customer service, i.e., just being nice to people! It's like they're going through their memorized script and get irritated if you ask questions. Responses are typically matter of fact, "that's just the way it is." Once the issue has been explained and agreed upon them it usually requires 2-3 additional phone calls because they failed to follow through as they had initially said they would. They may be on every corner and convenient BUT that comes with a price - higher prices and curt, borderline rude customer service. Bottom line as noted by others, there are other options for Rx service.

You gotta be kidding me? Never again! So unprofessional. No matter what pandemic we are in there is no excuse for this slowness!!!! It’s going on two weeks. The one person I spoke with was ghetto as all can be. No thanks. At least CVS attempts within 3-4 days. This is utterly ridiculous. I spend way to much for them to be so slow. Never again. Sticking to CVS !!! I have ordered from CVS twice since I ordered from Walgreens and same with Walmart. I will just report them to BBB if I don’t get a refund or my products within a timely manner as in the next week.

Placed an order the second week of April and it shipped roughly 12 days after the fact, and I have no idea where it is but ‘half’ of the order was supposed to come today and didn’t. Not to mention the fact, I requested to cancel it well before it even shipped (after I read reviews and saw what I paid for available cheaper and faster somewhere else). So basically don’t order anything from them unless you enjoy wasting your time and money.

Today was the last straw. I’ve received nothing bad service from Walgreens, and I’ve been going there for years, just because that’s what’s close, but no more. I waited in the drive-through, for over 15 mins. No one came to the window to let me know that they were busy. I wasn’t sure what was going on, if the drive-thru was maybe out of service, so I decided to go inside to wait and 3 staff workers were behind the counter, not waiting on anyone. I wish there was a way to give a negative star rating...