My doctor called in a prescription to the Walgreens in Idaho falls on 17th Street and Holmes on Monday morning. Tuesday at 11 40 a.m. I went to the drive-in window and there was a sign up saying the Pharmacy was closed. We then went inside and the lady told us that there was no pharmacist available due to illness. She was very short with us.
I had my doctor call in prescription to Pharmacy in Ammon. We waited in line 1 hour and 30 minutes to get to the window. When we pulled up to the window the pharmacist told us the prescription wasn't filled yet and we waited another 15 minute.
Why didn't the pharmacy on 17th Street and Holmes call a pharmacist in from another Walgreens in Idaho Falls to fill the vacancy? Walgreens did not tell us any alternatives or provide any recommendations on what to do. I also think management dropped the ball! I am seriously considering changing Pharmacies!!!
JE
Jennah
False Advertising
Walgreens is falsely advertising order online and pick up in 30 minutes. I'm writing this to hopefully save other consumers the headache I experienced. I placed an order online and headed to the store 4 hours later since they advertised 30 minute pickup or less. The store had no proof of my order and I spoke to 3 different employees who would not deliver my product even though my card had been charged. I spent an additional 40 minutes on hold when I contacted Walgreens via phone to cancel my order. The Walgreens representative then told me I needed to contact the store directly (the same store that didn't have proof of my order) to cancel my order!?! All in all, I wasted over 90 minutes of my time and will not spend any of my hard earned money at Walgreens ever again.
SE
Scott EDWARD G.
Curbside pick up is a bust
Curbside pick up is a bust! Promoted to be fast and easy in 30 minutes. B.S. and absolutely zero customer care or service, but they do have great phone lines to put you on hold again and again and then are kind enough to then send you somewhere to get cut off. I am still waiting onan order placed yesterday and neither corporate or the store can help me they are to busy transfering me to each other. Finally after waiting in the pick up line on the phone and parked over 65 minutes I decided to go into the store in pajamas after being notified of covid positive results. It took 25 minutes to gather my items with zero support on finding a number of items. Went to register and my items added up to a total $65.00 greater than my online price and the manager said they could mach the online prices even though i had a receipt of my order with me. I was asked to leave due to store closing and still have not gotten my medicines needed. corporate was then the mosty painful of the experience. Walgreens sucks!
LK
Larry K.
I can see why Walgreens has a 77% rate…
I can see why Walgreens has a 77% rate of bad. My wife needed a prescription filled to stop her heavy bleeding. She needed to take it for 3 to 4 days before returning to the doctor for a set appointment. The prescription was sent out by the doctors office to Walgreens in Zebulon, N.C. on the Wednesday before Thanksgiving. My wife called 3 time on that Wednesday and everyday after that with them not being able to find the prescription. On Monday after talking to her doctor, they verified it had been sent to Walgreens. But every time she has called in to Walgreens no one in the pharmacy could find any record of it. Even Monday morning before calling the doctor there was not record. After the nurse called the pharmacy to verify it was there after talking to the pharmacist, they vitrified that they in fact had the prescription. So my wife finally got to talk to the pharmacist and they said they would fill it and to call back in an hour about pick up. No one in the pharmacy could find her prescription for almost six days so she now has to reschedule her doctor appoint for the follow up visit after she takes the prescription. Total incompetence on the staff there. I told my wife to never send any of my prescriptions to this Walgreens in Zebulon.
KB
Kristene B.
I entered your store at 1400 hours
I entered your store at 1400 hours. my experience started in the mediocre parking lot. my first complaint is about the parking lot. would you like to explain to me why the mother children parking spots are more than 15.2 steps away from the door? i didn't happen to have my children with me that day so I had a complaint from an employee about me blocking the spot. I HAVE RIGHTS! i have rights as a woman but also as a white American citizen!! when I entered the store I was immediately stopped by a young man trying to be "security". he informed me that in order to enter the store I had to wear a mask. CORONA IS A MYTH TO KEEP US ALL LOCKED INDOORS! i have been in my house for just over 2 weeks now and I can't do it anymore!! i will not allow the government to keep me locked in my house! I HAVE RIGHTS! i demanded to speak to higher management but I was declined as they were in an important meeting. as a human and as an American I deserve to be put ahead of stupid meetings! i will be suing for harassment! i will be speaking to tony, my lawyer and he will hop right on the case...we always win. brace yourselves Walgreens.
-kristene.
#iswearihavekids #kaitlinbennetforlife #trump2020
#whiteamerican #alwayspacking #covidisfake
LA
Linda A.
Posting very different price on website to suck you in
Before I went to the store to purchase Magnesium Citrate I went to the website to check the price and inventory. It told me the price was $1.49 and they had 8 in stock at my local store. However, when I went to buy it they jacked the price up to $3.79!!! more than 2 1/2 times the posted price. Misleading advertising and clearly designed to rip people off.
DE
Debbie
...I wanted to share this as a buyer…
...I wanted to share this as a buyer beware notice..I purchased 2 Vanilla Visa gift cards from Walgreens in Boca the day before Thanksgiving for $340 each plus the $6.95 activation fees. After the cards were opened, there were only 12 numbers instead of the usual 16 and no cvv number. I immediately returned to Walgreens and spoke to their manager Mr. Doyle who said he couldn't do anything about it, and quite frankly was almost acting as if I tampered with the cards instead of immediately exchanging these defective cards. I asked him to try and purchase new cards and would be willing to lose the $6.95 fee, but when he went to swipe the cards, they didn't work. I had purchased them through their pharmacy drive-through, and the girl at the drive-through had stapled the gift receipts to the cards. When Mr. Doyle saw the staple, he asked why it had a staple in each card? I told him to ask his employee who had stapled the gift receipt to it after I purchased them. He refused to give me my money back and proceeded to give me Visa's number. The calls are all routed to Asia and the robotic response from every associate I spoke to was that I have to wait until their research dept reviews my receipt, license, and front and back of the gift cards which they had me email. Even their supervisors did not go off that scripted response. One associate slipped up and knew the amount I had funded them with when I first called, but refused to assure me that I would be getting replacement cards. They know from the identifying numbers on the back of the card that it hadn't been used, but instead of saying...so sorry, we will replace these defective cards asap, they said to expect an answer in 20 days, again not saying anything about a refund or new replacement cards. This incident has been beyond eye opening for me. I am trying to remain positive, but aside from the fact that I had to make right to the people I gave the cards to, it has been embarrassing and maddening. I am beyond frustrated. I do not understand why the Walgreens in Boca will not refund me my money, or give me 2 active cards that actually work. Instead, I was faced with an accusational tone by the manager who did absolutely nothing to assist me. I am putting this on Facebook, yelp and wherever I can because it is the holiday season and I want everyone to be aware of this scam that I believe Walgreens is perpetuating through their lack of assistance in helping me to retrieve my lost money. They should have fought this with Visa as a corporation and refunded me my money or exchanged the cards. They basically took my cash and sold me useless plastic. Buyers beware as many will purchase gift cards at this time of year, and I would hate to see this happen to anybody else. If anyone has any advice, I could really use it right now. I am extremely distraught over this situation as financially it came at a pretty bad time for me to just lose $680.
SG
Shirley G.
Previously at Walgreens here in Las…
Previously at Walgreens here in Las Vegas, Seniors were offered (every first Tuesday of the month) a 30% discount on Walgreens products and a 20% discount on products other than Walgreens. I also saw this stated online regarding, apparently for all Walgreens around the country. However, I was at the Walgreens on W. Sahara and S. Las Vegas Blvd. last month, and they no longer had the 30% Senior discount for Walgreens goods, just a blanket 20% discount for all goods on the first Tuesday of every month.
Being as how Walgreens is always really high-priced, and that discount is just for Seniors ONCE a month, I think it is pretty petty of them to withdraw the 30% discount. When I politely asked one of the staff (herself obviously a Senior), she acted like I must be a crook, not to be trusted. She has been with that Walgreens since 1981 or 1982, according to her badge. You would think that anyone who had been with Walgreens that long would know how to treat customers politely. But such is not the case.
Rite Aid, in NYC, is a great drugstore because if you have their frequent customer card, you get a 20% discount every day. I wish Rite Aid would open here in Las Vegas.
Thank heaven, we do have WALMART here, so, of course, I shop there most of the time for great prices.