WalgreensReviews of walgreens.com

Send me expired products and customer service is too bad not willing to pay attention to the complain never going to order again

DO NOT ORDER PICKUP! 2 times in a month we attempted curbside pickup and both times they claimed “system error” and canceled our order and it wasn’t fulfilled in LAs VEGAS. It’s a complete fiasco. The manager Crystal told me if I didn’t like it “I could order pick up at another store” and hung up on me. I told her I used coupons online and she claimed they would be “put back in my account” And I told her that they won’t put them back and once they are used they are gone forever. She wouldn’t offer a resolution other than I could run down there and pay a 2nd time for ANOTHER order while waiting on my refund for days and days as if I have time to reorder WITHOUT any coupons and run down there at 9pm at night despite I ordered at 2:40 pm for 30 minute pick up. Don’t waste your time on order pick up as it’s a fiasco and nobody at these stores are trained to fulfill them and are rude when you call them. She was an unreasonable nasty rude manager and I would never treat a person like that. She also claimed there were 20 orders and 17 orders were reordered and fulfilled and I dint believe her for one second that 17 people paid a 2nd time for a 2nd order and ran down there twice to pick up their orders. She was very hard headed and sassy. Don’t order pick up ever!!!!

Walgreens' systems don't work and don't connect to each other. After so many times, I give up and hope CVS can't be this screwed up. Even their support, both phone and computer chat, can't get the simplest thing right. RUN AWAY, it's so frustrating.

I use Walgreens to get prescriptions filled. With covid so bad everywhere you would think a pharmacy of all places would have hand sanitizer to use when you check out considering you have to touch a screen pad to verify your phone number even when you pay cash. When I mentioned it to employee as I was checking out they looked at me like I was being ridiculous. Where do sick people go most, the drug store. Just went to pick up my medicine and guess what? Walgreens in Cleveland on Mcgrady drive is closed due to COVID.

Horrible online-shopping customer service! 10 days after ordering, 2 glass jars of coffee arrived BROKEN, with coffee and glass pieces spread all over the delivery box. When contacting their customer service, their representative (even after talking with her supervisor!) suggested NO Compensation whatsoever, just a refund (which means I just waited more than 10 days for nothing) or a "courtesy" order (which means they will snd my order again, and I'll probably have to wait about 20 days for a coffee that may or may not arrive in one piece...). They didn't even think about suggesting some kind of compensation, even a small one, like a few dollars coupon for their website/stores, or anything, that will make them look as if they take responsibility for their mistakes and care about their customer service at all...

I hate Walgreen they website say and item is there place an order curbside they take the money out your account and 20 minutes later it’s been canceled takes 3-5 business days for the money to go back in the account.

The pharmacy I go to in Cherry Hill NJ comes across as incompetent and belligerent sometimes. Today I was informed by the manager that someone misplaced my grandma's blood pressure medication. It was supposed to be delivered today, and they won't be able to deliver it until two days from now. The only reason I requested to have the script delivered in the first place, was because when I went to pick up they script a few days ago, they told me they could not fill it because they hadn't heard back from my Dr's office. I literally initiated my request to refill the script over two weeks ago and we're still waiting to get it. We have three days left of the blood pressure medication, but what if I hadn't started this process when I did? For something as serious as getting people their medications, you'd think they'd be a little more on top of their game. Again, this isn't the first time something like this has happened with Walgreens. I am seriously considering trying another pharmacy.

Today trying to download photo's online I was having difficulty with the coupon. Bethany in the photo lab from store #10165 in Herndon Va. was of great help over the phone and very polite when I picked up my order. Thank You Bethany for making my day !! 5 star service-