Michelle F.
I have been trying to reach the…
I have been trying to reach the pharmacy at 668 Farmington Avenue in West Hartford, CT, without success. I have been attempting to fill a prescription since Wednesday morning. I used the Walgreens app but it says issue w/ insurance/ delayed. I have called the pharmacy repeatedly, but have been unable to speak with anyone to resolve the issue. Every time I call, the automated system tells me there are more than three callers ahead of me. I also left a voicemail yesterday morning requesting a callback, but have not received a response. I understand that pharmacies are experiencing staffing shortages, but it is unacceptable that more than 48 hours have passed without being able to speak with someone about an issue preventing me from filling my prescription. Patients should not have to make repeated attempts over multiple days just to get assistance with their medications. I would appreciate someone contacting me as soon as possible to explain the delay and resolve the issue.


