Stephan S.
Recent kidney transplant…
8/9/22 As of today's date no one from Walgreens has attempted to contact me even after I filed a complaint with their corporate customer service department. This really shows that this company doesn't care about the health of their patients and only care about themselves and getting their fat bonuses - this is from the corporate team down to the district managers and some of the store managers! There's normally only 1- 2 employees in the front of the store which really jeopardizes the safety of the lonely cashier on duty. I am a recent kidney transplant recipient and because of my BCBS Insurance I am dictated to get the majority of my anti-rejection meds through Walgreens. I have had so many issues with the Pharmacy located on Chapel Hill Road in Douglasville, GA with getting medications in a timely manner. I placed an order on July 15, 2022 and since the Pharmacy had not notified me that my order was ready, I stopped by on July 18th at 9:30 a.m. to check on the script and I was told by one of their pharmacy technicians that my medicine was short filled because they didn't have enough pills in stock and the remainder of the order would be in the next day. I actually gave them two extra days but when I didn't hear from them again, I called the pharmacy on July 22nd and was put on eternal hold and was then told that they still didn't have enough pills in stock and they would be in on today, July 25th. Still as of 10:00 p.m. tonight there has been no communication from the store. I filed a complaint with the Walgreens Corporate Complaint Hotline on Friday night and still I haven't heard anything from the Pharmacy Manager, Store Manager nor the District Manager. These non actions really show me what I have known for a long time that they don't care about customer service nor the health of their customers. Once again I remind you that I am a recent kidney transplant


