Traci D.
I had made an appointment for a Covid…
I had made an appointment for a Covid Test at 10:10 one morning. When I got to the pharmacy there was a gentleman and a woman sitting waiting for the pharmacy to open. I went to the Covid check in window and was told to sit down and give them a few minutes. The woman approached the window and asked if she could also get a Covid Test. She was told to go online and sign up I heard her tell the pharmacy there were no appointments available around her dad's time of 10:50. She was told to worry she could get a shot anyway. They opened for shots, and I had the first appointment, however the pharmacy not only took the man who had a 10:50 appointment before me, they took the woman who had NO appointment at all. As I was on a schedule that day I asked the kid st the pharmacy why they were taken before me. I was told it was because they got there before me. I then asked them why they make you schedule an appointment and he sarcastically told me he does it the way he wants to and appointment times mean nothing at all. I called their customer service and filed a complaint and was told I would be hearing back from someone within 48 hours. Never received a call back. Called customer service today and was explaining to him what happened and why no one called me back. All he said to ke was he was sorry I am unhappy with their store and I don't have to shop there. I was completely shocked! And no, I don't have to shop there and never will again!