Alina S.
Unreliable Pharmacy Service
I am a diabetic and I requested a refill of the accu-check lancets strips from my physician...she sent the prescription to walgreens, received notification from Walgreens pharmacy that they needed insurance information, called and spoke with a pharmacy staff that stated they needed my medicare information which the pharmacy already had in their system from my previous medication refill...come to find out they needed a copy of my supplemental insurance card...which I brought in a few days later, now they were stating that my physician needed to filled out a form and fax it back to them, which my physician did, surprise now they wanted a prior authorization request from my physician...I won't say any more, but since I'm familiar with Medicare Part B billing I contacted Walmart pharmacy and they stated all they needed was a prescription from my physician and the rx would be filled...called my physician, she sent the prescription and I had my accu-check strips within an hour, with no hassle...Walgreens is not filling certain prescriptions until they receive approval from Wellcare/CVS even though the patient needs that medication and the physician prescripts' it...I am calling the broker Monday to request a change in my Medicare Part D provider who had a contract with Walmart...and this is not the only problem I had with Walgreens relating to my medications.