Diana G.
I don't mean to bother you but I have a…
I don't mean to bother you but I have a problem. I been coming to walgreens for a long time now and have never had a problem myself with anyone in the pharmacy. Today I came to the drive through with my new aid. When I pulled up the young lady at the window was on the phone and raised her finger for me to give her a minute I nodded my head yes. when she was finished she picked up the phone and said how can I help you. I reached out to place my payment and information in the pull out box. she raised her voice and said how can i help you. I said I came to get my meds that I had called in at nine. The lady told me they would be ready in hour after waiting more than an hour I told my aid we need to go get my meds. So we made it there to only be treat disrespectful by everyone including the lady I called on the phone for after I had got pissed off. I never once cursed at the young lady in the window but i did in fact curse while expressing the experience over the phone with management. I called on the phone after the young lady appeared to be angry after I told her I would wait the thirty minutes for my last script to be filled after she said to me that we only have two ready you can wait or come back. I replied I guess I will wait since no one is behind me. Out of all the times I had went to the drive through no one had ever told me it was against the law to set idle in the drive through until today. I do not like to be treated like I have been today. After the young lady heard me say I would wait she through something black down in front of the computer and I am thinking to myself how can you get made when I agree to wait at your request. If she would have told me I could wait in the window I would have moved. Then another young lady walked over to the window with an attitude and said if someone comes you have to move I nodded okay. Yes yelled do you hear me I reply yes. at this point who I called to help me came out and said can you lower your voice. I said you worried about my voice but not concerned about the way I am being treated. She you cursed at her. my witness and I said there was no cursing at her. I said who ever I was on the phone with heard me explaining to the individual on the phone using curse words but I never cursed at anyone in the window. The white lady who had appeared as if she was helping said after to day you need to find you a new pharmacy because you are disrespectful in so many words. How could i be disrespectful when they where the ones lying on me which made me even madder. If they all heard me say something disrespectful to her why would she go over in a hast to fill them in. I was not at any point disrespectful to her. I did everything as I normally do when I come in or pull up to walgreens. They wouldnt even go back and watch the camaro. They just listened to the lies that was being told. I been with walgreens off and on and never had this situation to happen to me. Now I can not get my meds filled right down the street. then after I walked in to talk to the store manager she listened as I explained then the white lady from the pharmacy came up to tell me I was lying. after she came to the window and said i would have to wait another hour for my meds when the first young lady told me i only had thirty minutes to wait. Then in the same minutes of confusion all of my meds so happened to be ready. They whole time no one pulled up behind me while setting in the window. The lady that appeared to be the store manager was nice listening to my complaint while the white lady kept crossing over to debuck my truth saying it was a lie. she wouldnt even listen to my witness saying I never cursed until i started talking to the manager on the phone. instead of her coming to help she escalated issue. She said we have a right to refuse service to anyone. I said even if yall are the ones in the wrong. Why not just apologies for being wrong which would simply fix the issue at hand. Then I was told to contact corporate in order to get a resolve. I shouldnt have to contact corporate when this whole misunderstand should not happened in the first place.


