Wag!Reviews of wagwalking.com

Update: No, still not resolved despite your canned response! It is almost impossible to reach a real live customer service person to talk to on this app. My walker cancelled at the last minute, said she called Wag to let them know. Long story short, they never booked anyone to go to my house after she cancelled. When I called them I kept getting "all our operators are busy..." When I finally talked to someone a couple hours later (I left a message they called back) the peson kept repeating the same script to me, "your walk is scheduled for 2:30..." IT WAS 4:00pm! They outsource their customer service to the Philippines and while I'm sure there are competent services over there, this is not one of them. I talked to 6 people over two days, not one of them followed through with what they said they were going to do. They ended up sending someone to my house 3 hours after the scheduled walk, telling me that she was just running late--A LIE-because the new dog walker said they contacted her 5 min. ago to do an emergency walk. She ended up just letting him in the backyard and LEFT THE DOOR UNLOCKED and a bag of poop in my hallway. When I called them again and asked to speak to a supervisor, they were conveniently all in a meeting (something I'm sure was in their script because I asked twice for a supervisor on two different calls 4 hours apart and they were in a meeting then too) I had a walk scheduled for the next day, instead of crediting me for the walk and choosing a new dog walker, THEY CANCELLED the walk altogether. When I called customer service for the 6 time in 2 days, the guy booked two walks on the same day!! Beyond incompetent. No credit was given to my account after promises to compensate me for the issues. DO NOT TRUST THIS SERVICE! You will never get good customer service from them. And reading these reviews, it seems I'm not the only one who thinks so.

Excellent! Sasha had a great time

I used to use Wag, but then moved to a city that is no longer serviced. I forgot about the app, and never cancelled my account. Three days ago on August 6, 2018, Wag stole $830 from my checking account. I have no idea why and after several emails and calls, they have refused to contact me about the issue, why it happened, or how it can be resolved. Do NOT trust Wag with your money or your pet. They do not care about people or their animals. Their customer service is less than useless. I have had plenty of issues with the way Wag walkers take care of my dog (I once had a walker leave my dog in the backyard after a walk despite the fact that the walker had a key with no shelter or water, in a yard she could easily escape from, once I got a notification that a walker had cancelled 45 MINUTES AFTER my walk was scheduled, it goes on and on) But this takes the cake. Wag is a scam, and I'm preparing to take legal action against them. Do some research, you'll find that they are already in trouble as it is for causing harm, death, and loss to many dogs already. Again -- do not trust Wag with your dog or your money. UPDATE: Although "Kelly" has assured me I've been refunded, I have not been refunded a full week later. I also have not been contacted by anyone, despite the fact that I have continued calling and emailing. Absurd.

I honestly know that my two girls are getting th best care! And I know they love their walks

So easy to use and love the walkers

Horrible Customer Service. I only wanted to check their rates, which turned out to be much higher than most dog walking services, and then I cancelled my sign up (which you are forced to do in order to proceed). I also called the number they listed (California). I received over six (6) text messages from a very rude individual throughout the day even after I told them to stop texting. STAY AWAY FROM THIS BUSINESS! If they treat customers like this just imagine how bad they could be with your pet.

So far so good.

We had some ok experiences with Wag early on, but we've also had some very questionable walkers through the service. Unfortunately, we learned the very hard way that as soon as you have a problem come up related to the company, there is ZERO customer service and an extreme lack of accountability from Wag. Wag put us in a very dangerous situation, and we are now going on OVER A WEEK of waiting for them to even address our issue (much less, offer a reasonable solution). We've been told that our issue was flagged as "high priority" multiple times, but we have yet to be contacted by the company (except for them pushing their promotional deals, of course, always time for that). If I contact them all I am told is that they "don't have time" to handle my issue right now, but someone will follow up. Since when does a company providing a service not have time for its customers? Knowing how little they seem to care about their customers (who are trusting this company our beloved pets), we won't be back, and I encourage others to take the time to find local, trustworthy walkers who will love and look after your pet much better than a stranger showing up at your home. We will never trust this company again, and I hope that if you decide to use them, you never run into an issue or have any incidents, because Wag will not deliver on customer service.