Wag!Reviews of wagwalking.com

This review is purely on customer service at Wag! not the walker. Just rescued a dog last week and need a walker to take her out at lunch time, eventually we’ll go to day care. My current walker has been great and been over twice! My pup has kennel cough after 3 days together and I let the second walker that was supposed to start this week know as a heads up. I asked him to let me or Wag know if that was a problem. He let Wag know, Wag reached out on friday via text, I texted back immediately and never heard anything after that. So now I don’t know if my reoccurring walk is happening. I tried calling multiple times, left messages, texting again, and finally got through on Sunday. You have to call to cancel reoccurring walks, and they said they have to call me back due to wait times. I went ahead and cranceled the first week by myself. I’m waiting for a call back now. I told them I’m available all day. I’d like to schedule my walker thats been great for my reoccurring. Wish there was more control over my schedule, follow through on wags end, and more help. At this point the only benefit of the service is that they are insured and you can track the walk.

Not enough walkers and bad customer service. The last two times I booked a walk the Walker was a no show or cancelled at last minute. The 1st time they couldn't find a replacement until 2hrs later. I had to cancel my plans to go home. When I cancelled the Walker stating this was not acceptable, wag tried to charge me a $10 cancellation fee which I fought to get back. The 2nd time the Walker cancelled and wag wouldn't even attempt to find another Walker. I'm returning the lock box, but have to pay the shipping myself.

Wag! Makes my life so much easier. Many days of the week I can’t make it home for lunch, or have to stay late, it’s nice to be able to get Luca some excercise with the touch of a few buttons! My walkers have all been excellent with him. Thanks, wag!

For the most part, the Wag walkers are great. I have a serious issue with the timeliness of requested, misinformed customer service, and most importantly Wag credits disappearing from my account. (A Wag credit os prepaid services through Wag). Unfortunately, when you request a Wag walk with a tome frame of "ASAP" it can take several hours before you are matched with a walker. The system will keep searching without a cut-off time. I've had an instance where i requested a walk at 6pm and wqs not matched until 9pm. The problem with this is Wag credits can be charged for the walker coming out even of the walk does not take place. When you call to try to reachedule, its hard reaching customer service. You may be able to leave a message but that is no guarantee that the walk would be cancelled. I purchased Wag credits and had thise same wag credits delete from my account without any service or notice. I have spoken to Customer Service about this several times and each time they would fox the problem, the error would he made again. Its as if they have a team to resolve issues and another team to make the error again. Im so done with the service. IF YOU MUST USE THIS SERVICE, DO NOT BUY PREPAID WAG CREDITS.

Wonderful service for your precious pup. There are days when I know I will be working long hours, WAG walk, it’s a life changer! You can feel confident your buddy is out getting his walk and potty break, he thinks u don’t know! 🤗

Wag rocks! I can’t believe how easy it is to use this app. My schedule is unpredictable and money is tight — coordinating a few different work gigs with my kid’s school pick ups and sports practice, etc. — so I can’t commit to a regular schedule with a dog walker. The Wag app lets me book a walk for my sweet Dobie in the morning, as soon as I figure out that there won’t be enough hours in the day to walk him myself. I cannot overstate how much stress this saves me. I was nervous at first about not meeting the potential walkers in advance, but everything has gone smoothly and the walkers have been great. The app lets you search first for “preferred” walkers, so after a few walks there was a small group of regulars. They stay in almost constant contact through the app while out with my dog (complete with photos) so I don’t have to worry about whether they’ve arrived and gotten into the house. I am thoroughly pleased. This app makes me feel all warm and cuddly about the power of technology, which is a nice break from my usual cynicism.

WARNING - DO NOT USE THIS SERVICE UNLESS THERE ARE A LOT OF WALKERS SERVING YOUR AREA (WAY MORE THAN 12). The Wag service was completely unacceptable. I think it's a great idea for a service. But be very careful if you live in an area without enough walkers. There are 12 walkers serving my area in Northern NJ. I tried the service for the first time and booked a 2pm walk for our 7 year old rescue who has cancer and is currently battling a urinary tract infection. The appointment was scheduled and confirmed 2 DAYS IN ADVANCE. I was several hours away from home. At 12:30pm they texted me that the walker assigned to me had to cancel but not to worry, they would find another walker. Long story short, after many text messages and phone calls to their support, they informed me that they couldn't find another walker and just cancelled the appointment. I did not have any other options. THIS IS ABSOLUTELY DISGRACEFUL. My poor dog needed a walk badly. Wag had committed to providing me with a service and they abandoned me and more importantly my dog. I don't care what they say about their walkers being contractors. IF THEY DO NOT HAVE ENOUGH WALKERS IN AN AREA THEY SHOULD NOT BE PROVIDING THE SERVICE. ALL THE MARKETING IN THE WORLD DOESN'T CHANGE THE FACT THAT THIS COMPANY IS NOT PREPARED. THEY ARE PROVIDING A SERVICE THAT GIVES PEOPLE ACCESS TO YOUR HOME AND A SERVICE TO PROVIDE CARE FOR YOUR BELOVED PETS. AND THEY COMPLETELY FAILED US.

Super easy to use!! Love being able to follow along during the walk!!