Wag!Reviews of wagwalking.com

You used Olivia Munn in a commercial for your business... That is a testament to how poorly this company is run. Terrible business, very poor management / vision, overall very bad experience.

Love this app. Such a wonderful service. Alex came and walked our 1 year old pit bull mix pups. He was amazing. Sent me video and pictures of their walk. I’m so happy to know I can have my babies walked if I’m away from home.

Such caring and upbeat walkers! I love the little pictures and videos they send me. I love the ability to track the walk. For some reason it puts a smile on my face lol Yesterday we received a package with lots of goodies in the mail from Wags. And out boxer hasn’t put her toy down since. :)

My WAG experience- A NIGHTMARE! WAG is a horrible company, when it comes to customer service!!! My walker was awesome. My dog & I loved her, but the customer service people are worthless. It would be better for wag to not answer customer service lines, they are THE WORST! I was charged for my supposedly "free" first walk. A 20 minute walk, that has since caused hours and hours of grief! I clicked on the link WAG sent to me to track my dog's walk. The link took me to the app. Apparently, logging in to the app with my FB account caused it to create a duplicate account. The duplicate account made it impossible for me to track the walk, or pay my walker a tip. (I didn't have cash to tip, so was trying to put it on my card) I spent over 4 hours, between text messages and phone calls, trying to get my account straightened out. They never got the problem fixed. WAG has ZERO internal communication!!! I had multiple people calling me texting me asking me the same questions over and over, because each person I talked to or texted with had NO IDEA what the previous customer service person said. Multiple customer service people assured me the problem was fixed. But, then I'd check, and it wasn't. I finally asked them to just cancel both accounts, since they couldn't seem to delete one or merge them. I also told them to keep the money for the advertised FREE FIRST WALK. (Instead of a refund they offered credits toward my next walk). You'd think that would be it. Done. No more WAG... NOPE! A week later, the day my dog was originally scheduled weekly walks, I get a text saying my walker will be here by 6 pm. I called them again and explain that I cancelled my entire account and would not do business with them anymore, so PLEASE CANCEL MY ACCOUNT. That WAG person would apologize, and promise they would take care of that... bla bla bla. A few minutes later I'd get another text, saying the walker I scheduled was no longer available, so they were sending another walker. This went on over and over and over from about 3pm to just before 9pm. Then a walker texted me for better directions to my house. I apologized to her and explained that I tried over and over to cancel. She contacted Wag and let them know. After she contacted them, I got a text from customer service apologizing for the "mixup" trying to schedule another walk. I HOPE they finally got the message... I'm extremely doubtful! I guess I'll know this Wednesday, when I do or don't get texts about my walker. BOTTOM LINE... WAG SUCKS for customers and their walkers! WAG is not worth the trouble!!!

WAG walkers are FABULOUS! I have not had a bad encounter, maybe one questionable one, but nothing that set off red flags. Customer Service should take note of how great the walkers are. I have had walkers go above and beyond for me and my puppy, yet I can't get Customer "Service" to return one phone call or email. I love WAG for their walkers and question WAG for their "service."

I have tried for two and a half weeks to prebooked walks. Nearly five reps for the company have insisted that the walks have been canceled. However, I received a text from a walker that knows me saying they have not been canceled. The company has stopped responding through their text support number and won't return my email and I still have nearly six weeks of walks booked!!!!!! This is absolutely unacceptable. I will be notifying the proper watch dog groups and my bank to block their charges. Do NOT use their service.

Love this company

Beware of making any purchase of Wag credits. I made a one-time purchase of Wag credits to try out the app. I was extremely dissatisfied with the service. The walker did not show up at all and no one told me that she would not be walking my dog. A replacement walker was not found to replace her until hours later. I had to spend hours on the phone with Wag to resolve various issues. Ultimately, I did not want to keep using the service, but I found out that Wag approved an automatic renewed purchase of Wag credits. It is automatically turned on for all customers, though it is not disclosed. I made a complaint and requested a refund, but despite making a promise that I would be refunded, I have not heard back for weeks. I keep contacting Wag only for them to assure me that my refund would be processed as soon as possible. The company employee unfair and deceptive business practices!