Wag!Reviews of wagwalking.com

Wag is a very deceitful company. They charged me a fee when I never confirmed a pet sitting with them. A pet sitter showed up to my house without my permission and without ever contacting me or meeting me. They charged me and refused to credit me telling me I failed to cancel when I never even knew I had booked with them.

AWFUL! Their app automatically charges you after 24 hours if you put out a search for boarding and NOWHERE DID IT STATE THAT. When you tell them you did not authorize this and want to cancel, they charge a cancellation fee!! What kind of a company is this!!?

I like that the dog walkers will call and ask me questions immediately. I trust them to inform me when needed and to clarify my instructions. Makes me feel like they have my dog’s best interests in mind.

Wag support needs more help than I do. Can't look at a linked video. Can't open a .zip file. Can't make their app work.

Madison took great care of our cat for a week and we and our furry overlord appreciate her very much. Thanks, Madison!

We have appreciated all of our walkers, particularly Marissa who has been extremely good to our dog. It has been very helpful to have our walkers during a difficult time when we really needed the help. Unfortunately, we have had some struggles with using the app but have been able to navigate enough to make it work. It would be helpful if there was other ways to communicate when we are having difficulties.

This is the best thing ever to have this app. I work 10 hour days so having someone walk my dog is great!

I'm a caregiver with Wag! and I'm writing this both for others to understand what they're signing up for and in the hope that maybe somebody from Wag! will see it and work to make a difference. To start, the concept behind the platform is great, but the execution is very poor. The types of services that you can provide through the app are very limited. They had an option for caregivers to provide additional services like grooming, training, pet photography, and even home care. These were removed with no messages or notifications for the caregivers. I only found out because I went to adjust my prices for the services I offered only to find that I couldn't. Thinking it was a bug, I went through hell trying to get in touch with an actual support team member, who didn't have an answer for me and passed me off to another person that still couldn't give me all the answers to the questions I had. I was simply told that the services were removed (but I could still see them on my profile) and that if I wanted to offer them to my clients then I could ask for payment in the form of a tip (which is ridiculous and leaves caregivers open to being scammed). Since I could still see these removed services and the old prices listed on my profile, I asked multiple times if my clients could see them too. I was told no. I went on the pet owner app and set up a mock service, requested it through the caregiver app, and viewed my profile from the perspective of a pet owner. Those deleted services along with the old prices were all still listed on my profile, so I had to fight for an answer to a simple question only to be given false information. It's hard enough trying to get in touch with support at all, because they seem to do everything they can to not have to talk to their app users. They have a horribly trained chat bot that can almost never give you an answer to your question, and will default to just sending you a link to some article that shares the same key words with whatever your question was about. You have to re-word your question multiple times just to finally be given the option to send a message to the support team. The only alternatives are sending an email to their no-response support email, or submitting a bug report which you won't get the time of day out of. I've been dealing with the same bug for nearly a month now and have submitted THREE bug reports begging for help. You don't even get a confirmation email saying that they received your report, and you certainly can't expect that they'll contact you about your issue. Bug reports are seemingly useless through the app, which is incredibly disappointing because this app is extremely glitchy and full of bugs. As a caregiver I would also like to add that, from my experience, there is no way to cancel a booking quickly for non-emergency issues (i'm talking your house is on fire kind of emergency). If you do need to cancel a service it negatively affects your rating as a caregiver. I'm extremely hesitant to accept dog walks now due to my most recent walk, where I had to message the owner multiple times asking for the access code and was waiting in my car for almost 30 minutes past the scheduled walk time (I showed up 15 minutes early to be safe, so I was sitting there waiting on a response for nearly an hour). The event took far longer than what was planned due to this, and I had no way to cancel without putting a negative mark on my own profile. My only option was to try and contact support, which as I already explained is very difficult and it would likely have taken hours to even get a response. Overall, Wag! needs work to improve on a lot of issues. I genuinely love the concept of the platform, but my experience has been poor at best. I'm constantly fighting with the app and I've had to reach out asking for help more often than I should be only to be dismissed, lied to, and given disappointing results. I can confidently say that it does not feel like the Wag! team supports or cares about its users, especially not the Caregivers. If you're looking for somebody to help care for your pet, I would recommend using a different platform or looking for a private caregiver. If you're looking to work as a pet caregiver, I would also recommend using another platform or branching out as a private caregiver. Until Wag! fixes the issues with their app and improves their customer service and support, I cannot recommend them in good faith.