Wag!Reviews of wagwalking.com

"WAG", is currently being listed and known as a, "Failed Capital Venture". whose own technology; "Ran over them, Backed up and then ran over then again"! I was looking to "Possibly", partner with them. But after just 20 minutes of research? (Including two phone calls to experienced service providers}?- Well, I'll just put it this way..... It is NEVER a good practice to invest in tickets to "Voyage", on a sinking ship! And by "all", accounts? "WAG", is indeed listing heavily to Port! Do not walk away from "WAG", …."RUN"!!! "Keep Calm, And just "Sail On"!

They just lost a customer! I will be using rover.com from now on. I bought 2 Groupon deals for credits towards walks that they did not honor. I’m out 26$. The deals were for new customers(which I was at the time) but t wouldn’t accept my promo codes and I needed a dog walker so I used a free walk that they sent me... so now I’m not a new customer anymore, hence not being able to use my groupon deals. Worst customer support ever btw. It could take weeks for them to reply to an email

Incident Report Wag Walker Dog Attack When incident occurred: On the evening of July 30th 2019 between the times of 8:30 PM and 9:05 PM. Where incident occurred: 136st outside of local bodega. Owners of attacked dog: Ebonie L, Stefani J, Kori T Detailed account of what happened: Around 8:30 PM on W 136st in Harlem New York our dog Koda was tethered to his usual spot by a scaffolding, close to the street away from foot traffic. As we were in the store I check on Koda regularly to make sure no one is messing with him or trying to take him. To my surprise, on looking outside of the deli window to check on him, I witnessed a dog and who I assumed at the time was his owner very close to my dog. The walker of the dog had allowed the dog to meet face to face with my unsupervised dog. Upon seeing this and reading the body language of the dogs I immediately acted, but I was not fast enough; as I reached the handle of the door to witness the walkers dog place his head on the shoulder of my dog (dominant behavior), both dogs reacted and it lead to a fight between my dog and this random dog walker’s dog. Upon seeing the fight start I rushed outside and immediately did what I had to do to separate the two dogs safely. I separated the dogs by myself while (who I mistook to be the owner) or walker of the dog did nothing but stand there shocked and frozen. She then refused to move the dog away after the fight and let both dogs very close to each other yet again. After separating the dogs the walker then fled the scene giving no information. Stefani then had to rundown the Walker several blocks catching her at 137th and Adam clayton Powell Jr Blvd. In trying to get information from her the walker attempted several times to place the dog as a barrier to attack Stefani. Unbeknownst to the walker we all work with dogs, especially many of the dogs locally so Stefani knew how to handle the dog at this moment . She restrained the dog by grabbing the leash and correcting the behavior with simple voice commands. Handing the now calm dog back to the walker she engaged in trying to get information from her. Stefani was then informed that this was not the owner of the dog, this was a WAG Walker named Sophie who was hired to walk the dog . On giving up the information Sophie stated that “ this is not my dog, I am just a wag walker", she then passed Stefani her phone so she could look in to the app to get the owners information such as the address and name of the Walker, dogs name and owner address . Disclosure : I can not stress the following information enough. I do not blame Jax (dog who attacked) for his actions. The dog was placed in a position where he was made uncomfortable , meeting a strange dog who was tied up and unsupervised is often times very hectic and stressful for dogs who have never met. I am aware of Wags policy since I at one point was going to work for them. In the questionnaire to be hired it is asked what to do if you see a dog (supervised or otherwise) on the street while walking. Wag walkers are instructed to not let any dogs in their care meet dogs they do not know without owner permission. The Walker is at fault here. It is also policy to inform Wag management immediately after any incidents occur (like the fight). Sophie failed protocol once again as she chose to flee the scene instead of stay and exchange information. I do not blame the dog for this situation and do not want any repercussions on the dog besides training classes for him. My professional background is 15 years caring for rescue dogs, to working with protection and military dogs. I have studied K9 behavior for years and worked with many of the local dogs in training and sporting. My knowledge and experience of these dogs and the situation helped mitigate the severity of what could of happened. One or both dogs could have been killed or seriously injured and while my dog was tethered in short leash so he could barely defend himself, if I was a second later then our outcome would’ve been completely different.

Justin did a great job walking Dixie. She was worn out when she got home and slept so good.

I hired dog walker to walk my dog, but she took my dog to the dog run on the first day she met. My dog is a 80-pound pitbull. He ended up tearing ligaments and needed to have surgery. It costed me over $6,000. I dealt with their insurance company AIG. Eric Hamel to be specific. He so-called investigated the case, and reached the assumption the injury wasn't walker's fault. My dog was walking fine before the walk but came back limping. IT WAS CLEARLY HER FAULT. This Hamel person couldn't even explain how he came up with his assumption. Wag! doesn't care about quality of dog walkers, and they don't care about customers' loss. THEY ARE THE WORST.

Wag does what it promises. walks your dog my pup is dead. the wag walker wasn't trained or knew anything about my breed. but she walked my dog so she completed what wag is set to do walk your dog

Had a walker enter the home an hour early, pushed through a barricaded door. Entered my partners room at 630 AM, looked in the room & walked away. Took the dogs for a walk, one got “loose,” & bit another dog. Police arrived to my home giving a citation, my flight I had to reschedule to come earlier missing my grandmothers funeral. Came home to find the dog poo bags on the top of my washer from their previous walk. My dog Stella has a missing front tooth, & then a chipped side tooth which she didn’t have before. She is in 10 day mandated quarantine, & now having to fight with Wag for reimbursements of my time, expenses, & now dogs health stuff I had just left out of town due to a passing of my grandmother. Already prescheduled walks ahead of time with my favorite walkers, & have never had this issue before. We have close to over 50 walks on all 3 dogs & this has never been an issue. However waking up 630 am to my partner calling me & then a text saying my dogs were, “Hey Kate! We had an hour walk! All went potty. :) They ate their food right up when we got back! We had a bad encounter with a white dog. The dogs were super calm until they saw another dog. They pulled me forward and I slid and fell on the grass. The black dog's collar fell off as it got caught on a yellow fire hydrant. The big ones attacked the other dog but it was mainly the all black one. I tried my best to hold them back but they hurt the other dog. The owner of the white dog asked for your contact information. I’m sorry that this happened. Other than that, your doggies were friendly and energetic.“ No call, no follow up, no contact information taken. Just a blank, “They bit a white fluffy dog,” completely ditzed out on the phone. Followed up with a citation, & astronomical expenses from mandated rabies stays. All together the worst negative experience & I wouldn’t want to deal with it again. I spent a grand to reschedule a flight, lawyer fees, home insurance going up, my dogs teeth permanently altered, citations from police, a ditzy handler, & entering homes over an hour early to look through bedrooms. Not cool. No reimbursements.

Very professional service. We used them to take our dogs for a walk when we went out of town. The walker was on time and kept us updated the whole time.