Wag!Reviews of wagwalking.com

Excellent service.

I have a young boxer and work from home so I can’t give him the amount of attention a young boxer requires all the time. But Wag is such a game changer and life saver. He loves walking. And loves anyone who will give him attention so this really works out well for me. He’s always tired when he comes in so I can finally get some work done

The pups were so happy after their walk. Came home wagging tails and all ready for dinner! Thanks Taylor😃👍

I first joined Wag! because a friend who was already a Wag! walker told me about a $100 sign up bonus. I immediately completed the requirements (complete 5 walks before the end of March) to receive the bonus. Now 4 months, 5 customer service phone calls, and 2 emails to the finance team later, I still have not received any support or the $100 bonus.I have provided all necessary information, however customer service states they could not do anything about my situation because it was the finance team's responsibility. When I asked to speak to a manager or to get in contact with the finance team they tell me they can only give me the finance team's email address. (BTW: This is the same address that I sent an email to 2 months ago without any response) All I'm asking for is my $100 bonus which was advertised AND guaranteed to me by a Wag Concierge when I first signed up through my friend. It should not take over 4 months and 5 phone calls (and counting) to receive bonus money. I honestly do not know who I can get in contact with to get this issue resolved. Bottom line: If you're considering Wag, it is not worth it because their customer service seems to have no control over any issues, not to mention they seem to falsely advertise promotions.

The dog walkers were very nice and good with my dog. However, the first day, I got a notice 19 minutes before the walker was due saying that the walker had a change in schedule and they were finding someone else to come. 45 minutes the walker arrived. Today, I got another notice (at least this time it was an hour before my walker was due) saying another change of schedule and they were looking for a replacement. Got a message that a walker would arrive - but the message came and went too quickly to see the entire thing. Sure enough, the walker they said was coming was to come next week. Now, I'd asked for an early morning walk (about 6:30), so I'm sure it's tough to find someone available at that hour. However, they did offer that time and an earlier time...

Just picked up my dog after a long weekend and she has a huge sore on her nose and flinched when I tried to hook her leash and again when I went to give her a treat my dog is 6 years old and never flinched away from me in her life I asked the sitter about it and he just said he didn’t know they told me they do a criminal background check and the rest is just an online application they don’t actually check these people out I received no pictures the sitter didn’t even answer or call me back when I tried to check on her until I contacted wag and she is itching nonstop not to mention her crate and blankets reek of cigarette smoke I will NEVER use this company again and would never consider recommending them to anyone

We are beyond disappointed with the woman assigned as our dog boarder. When we first were contacted by her we asked where she lived, she told us Aston, PA. She does not live in Aston, she lives in Chester, PA. This is one of the highest crime towns in the Philadelphia area. We would not have taken our dog there knowing this was where she lived. Although we asked for her address the night before she didn’t provide it until two hours before we were scheduled to drop off Millie creating a situation where we couldn’t find a new sitter (we had a flight to catch in two hours). Upon arriving at her “house” we discover it is actually a unbelievably small third floor apartment that had a horrible smell. In addition, she informed us that she would be moving at some point in the next few days. She did not give us the address to the new location she would have our dog at which was very concerning (we had no idea what conditions our dog would be living in!!!). How can you move your house and provide my dog the care she deserves? Against my better judgement we reluctantly left Millie there because we had to leave to catch our flight. Three hours after we left her we got a text that she was sending our dog to a different boarder because she apparently tried to bite her dog. I find that hard to believe... Millie is well socialized and has never shown any signs of aggression. She neglected to bring her dog out to meet Millie when we dropped her off, which we found odd... I guess we know why now. Luckily, a friend of ours went and got Millie and she is now in a safe place. I would not want another family to go through what we just did... this is a horrible way to start a vacation. Millie is a member of this family and I feel that using this service put her in extreme danger. I have attempted to contact Wag with this and they neglect to respond.

This wag service is a joke, they don't care about their Customers at all. they only care about the money, they will scam you in a heart beat. don't use their service I prefer to go elsewhere..