Richard W F.
DO NOT USE - Read entirety
SO new to this but needed a sitter for our dog. Had to sisgn up and put in payment information first. then put in dates with more information explaining what we needed over a three day period we are going away and need help. I had picked will pick person myself. THey came up with several people but it was obvious that the app did not explain all needed. I closed it and then today got confirmations on the three days for only partial of what we requested. Had to download phone app.... could not speak with anyone about a $1.00 hold on account and had to go further to cancel each day separately which it stated was confirmed and that they would arrive on those days for only an 800 am walk and not everything we stated needed. I had to delete the account and would NEVER recommend an app that AUTOMATICally books appointments on an inquiry ONLY! No customer support to get things straightened out is a no go sign of a loser/ fraud type of company. STAY AWAY
Response from Wag!Apr 7, 2026
Richard, we’re sorry to hear this was such a frustrating experience and appreciate you taking the time to share these details. We understand how important it is for booking and service details to be clear—especially when you’re trying to coordinate care for a trip. If you’ve already been in touch with our team, please refer back to your existing email communications so we can continue assisting you. If you still have questions about the $1 temporary authorization hold or about the service options available, our team can review the specifics of your request and help clarify what occurred. You can reconnect with us anytime via the virtual chat at support.wagwalking.com. Thank you for taking the time to share your experience.