Wag!Reviews of wagwalking.com

Response from Wag!Apr 8, 2026

Thank you for your feedback, Elena. We’re sorry to hear the site felt confusing and that responses and confirmations didn’t feel as timely or clear as you needed. We understand how important it is to receive a clear confirmation or status update, so you’re not left waiting. We’re glad to hear the Caregivers you’ve connected with have been friendly and patient with your pup. If you recently reached out to our team, please refer back to that email so we can verify your account details and continue assisting. You can also reach us anytime via the virtual chat at support.wagwalking.com. We appreciate you giving Wag! another try.

Response from Wag!Apr 8, 2026

Megan, we’re very sorry to hear about this and appreciate you bringing it to our attention. Concerns involving theft are taken extremely seriously and are reviewed by our Safety & Compliance Team. To help us locate the correct account/booking and escalate this appropriately, we’ve reached out to you via Trustpilot to request a few additional details (your full name and the email/phone number associated with the Wag! account—plus any reference number from prior communications, if available). If you’ve already contacted us, please refer back to those existing communications so we can continue assisting. If not, please reach out as soon as possible via the virtual chat at support.wagwalking.com so our team can investigate further. Thank you—we want to ensure this is reviewed thoroughly.

Response from Wag!Apr 8, 2026

Thank you for the wonderful review, Claudia! We’re so glad to hear the two Caregivers you connected with were great and took such good care of your dog. It also means a lot to know our team was able to respond quickly and help resolve your billing issue with friendly, professional support—we’ll be sure to pass your kind words along. We appreciate your recommendation and look forward to continuing to support you and your pup!

Response from Wag!Apr 7, 2026

Thank you for your review, Connie! We’re glad you’re enjoying using the Wag! platform to earn a little extra income while spending time with pets. We also appreciate your feedback about the app’s learning curve—if you’re open to sharing more, you can reply back to your existing email thread with Support or submit feedback in the app from the Account menu. We’re also happy to hear you reached out about the GPS drop and that Rose was able to help get it resolved. Thank you for being part of the Wag! community—we look forward to continuing to support you.

Response from Wag!Apr 7, 2026

Thank you for your wonderful review, Todd! We really appreciate you sharing this, and we’re glad Wag! can help you make sure your dog still gets the walks they need. We’re also happy to hear both our Support Team and the Caregivers you’ve connected with have been there to support you along the way. Thank you for recommending Wag!—we look forward to continuing to support you and your pup.

Response from Wag!Apr 7, 2026

Kimberly, we’re sorry to hear the app stalled at checkout—especially when it prevented you from booking care you needed promptly for the next day. This isn’t the experience we want for pet parents, and the Wag! app is designed to support on-demand bookings (same day/next day) as well as scheduling in advance. If you haven’t already, please reach out to our Support Team via the virtual chat at support.wagwalking.com (or through Help in the Wag! app) so we can better understand what you were seeing at checkout and look into it. We hope to connect so there aren’t any issues booking future services when you need them. Thank you for sharing your feedback.

Response from Wag!Apr 7, 2026

Marta, we’re sorry to hear about your impression of Wag!. We’d like to understand what happened. If you attempted to sign up or book a service and ran into issues, please reach out to our Support Team via the virtual chat at support.wagwalking.com with a bit more detail. We’d be glad to look into this further to help and point you in the right direction. Thank you

Response from Wag!Apr 7, 2026

West, we’re very sorry to hear about this and appreciate you sharing your concerns. We understand how important it is that Caregivers arrive on time and that all care instructions are followed—especially when it comes to feeding. If you’ve already been in touch with our Support Team about this booking, please refer back to your email communications so we can continue assisting. If you haven’t reached out yet, please connect with us via the virtual chat at support.wagwalking.com so our team can review what happened and ensure your concerns are properly addressed. Thank you