Frank L.
vERY EASY TO CARE FOR MY PET
vERY EASY TO CARE FOR MY PET
Response from Wag!May 20, 2021
Thank you for the review!

Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Frank L.
vERY EASY TO CARE FOR MY PET
Response from Wag!May 20, 2021
Thank you for the review!
Sandi B.
Walker was caught in traffic but was very engaging with our dog . I like the feature that tracks where the walk is , and if mission is accomplished re: potty needs. Fortunately Chelsea likes people and was completely comfortable going for a walk with a new friend.
Response from Wag!May 20, 2021
We're so glad to hear that Chelsea took quickly to her Pet Caregiver! Thank you so much for the kind feedback!
Lauren H.
We used Wag to schedule mid-day walks for our doggies. We set up the app and profile, purchased a lockbox, and then posted our request. Within 10 minutes we had a dog walker identified and scheduled which was great. The walks have been completed and we are very pleased with the app and the dog walker, who we will definitely use again. It's a wonderful service!
Response from Wag!May 20, 2021
We really appreciate your kind feedback, Lauren, thank you! If you haven't already marked your Pet Caregiver as a Preferred and favorite, be sure to do so by tapping the heart near their name in the 'Past Caregivers' section of the app. You can also book directly with your favorite Pet Caregiver(s) from there as well!
Donna K.
My dog walker is fantastic. She is teaching my dog some good habits
Response from Wag!May 20, 2021
Hi Donna, thanks so much for your kind review!
Andres C.
We have lucked out with Wag dog walkers so many times I can't even count them all. Life savers.
Response from Wag!May 20, 2021
Thank you for your kind feedback on your experience! We're glad to hear it!
Lily G.
Your second walker the first day I reenrolled after being away 4 years no showed. You charged my bank 4 charges for only one walk that took place. You will not take my calls nor respond.
Response from Wag!May 20, 2021
Hi Lily, thank you for feedback on your experience. Since you've been away, we have made a few changes. There is now a pre-authorization hold to the card on file, for an amount equal to the cost of the service being booked. It will appear as a pending charge on your bank account and will only be submitted as a charge upon completion of the service. If multiple services are booked, there will be a pre-authorization hold for each service. We understand that this was not the best experience for you and so if you would like to discuss it more with us, please do email us at [email protected]. Thank you!
Susanne D.
I love the Wag app! We use it mainly when emergencies arise and we need quick help so it’s been a great solution for us! We have also used it when we are traveling and someone is dog sitting but we need a walker. Great app easy to use and good people!
Response from Wag!May 20, 2021
We really LOVE to hear this! Thank you, Susanne!
Mariela C.
I wrote another review on a terrible experience I had with Wag where the caregiver basically didnt show up and the Supervisor I talked to told me that Wag cannot guarantee the caregivers will show up.... this is me paying premium services by the way! I had a call from another Supervisor that told me the same thing, was very apologetic and gave my account $40 credit for my troubles.... as if the money would solve the fact that my dogs needed to go out and I was not home to take them! Today, I received an email from this site, Trustpilot stating: "wagwalking.com has flagged your review because they don't believe you've had a genuine experience with them."... really?? They gave me money to "go away" and then turn around and try to dispute my review??? Thankfully this is a serious site that asked for evidence which I gladly provided and they reinstated my review. Shameful behavior from Wag!!