valerie V.
Reliable
Reliable! Wag walker was on time, sent pics and a video of the walk, and seemed to have a good walk with my pup!
Response from Wag!May 27, 2021
We love to hear that, thank you so much!

Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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valerie V.
Reliable! Wag walker was on time, sent pics and a video of the walk, and seemed to have a good walk with my pup!
Response from Wag!May 27, 2021
We love to hear that, thank you so much!
Destiny G.
Would have been 5 stars but one charge is still pending days after my walk.
Response from Wag!May 27, 2021
Hi Destiny! Thank you for the kind review. Pre-authorization charges usually pend for 24-48 hours. Depending on the bank, it may be a little longer. Please feel free to contact us through the help center in the app if you need assistance.
Bella
Giving 2 stars for the actual app which crashes and glitches ALL the time.
Response from Wag!May 27, 2021
Oh no! Please send an email to [email protected] and let us know what you are experiencing so that we can help troubleshoot!
Jenny J.
Was horrible. They left my door open and unlocked. I cancelled my service immediately. My door was open and unlocked from 1~630 when I arrived Home. I called my walker and he was a complete a hole. I would never ever use this service again. Not ever.
Response from Wag!May 27, 2021
This doesn't sound right! Please send us an email to [email protected] so that we can look into this for you.
Andrea
Awful. Started last week. Was supposed to be Tuesday and Thursday. Tuesday they were already scrambling to get me a walker without a meet and greet and Thursday NO ONE SHOWED. When I talked to someone on the phone it sounded like calls are answered outside the country. I heard roosters in the background. I just lost both parents and needed a reliable company. Nope. Not this one.
Response from Wag!May 27, 2021
Andrea, thank you for your honest review.
Crystal H.
Horrible service. My wagger (Giselle) left my dog alone for over 20 hours with no food, water or potty breaks. This is animal cruelty. Luckily, we have a ring camera at the door to know when someone is at our home or we would have never known. We had to remind her to turn off our lights in the house too. We contacted customer service to switch our wagger and they stated they couldn’t find anyone. I had to contact my brother to come let My dog out and when he got to my house after driving 30 mins to get there stated my key was gone. She took the key to my house!!! I sat on hold again and spoke to customer service letting them know this horrible dog sitter now took the key to my home and never returned. They contacted her and she stated she was across town with no ride and couldn’t bring it back until the morning. I could not believe this response. I had to call my landlord while I’m out of town to have him rekey my locks. They expect me to still pay this girl for her service. I’ll be disputing the charges with my bank. If you want to enjoy your vacation without having to worry about your pet while gone then stay away from this service!!!!
Response from Wag!May 27, 2021
This doesn't sound right! Our team will be in contact soon.
Elisabeth
I feel very comfortable with having the walkers from Wag in our home. They take care of our dogs like they are their own and share real time updates.
Response from Wag!May 27, 2021
Thank you so much!
Kerri W.
I am a new dog mom so was worried about having her walked by someone she didn’t know. I chose Wag because of the high ratings and the lockboxes. I feel like I chose right! Aviva was right on time and professional. She worked through my dog’s skittishness without scaring her. On the walk she responded to my dog’s needs. I will continue to use Wag and will book Aviva again. I have already recommended Wag to friends.
Response from Wag!May 27, 2021
We appreciate the kind review!