VultrReviews of vultr.com

My, oh my ... I should have read these reviews FIRST. The thing is - I have used Vultr's servers in the past, via my Cloudways account, but I've never had the displeasure of dealing with their customer service and their shady business practices, until yesterday. Their payment procedures are a convoluted and opaque nightmare, with one goal only - to squeeze the credit card number from you, and get ya into their trap! I tried to use the coupon listed on their website, that promises to double your initial deposit, up to $100. Since I don't like to give my credit card info to any online-only outfit, I decided to use PayPal for this. The payment was declined, but the money was taken from the prepaid card that PayPal was set up to use. This transaction could only be seen on my credit card online account, and nothing on PayPal. I started a ticket with Vultr, asking to be refunded before I proceed with any other payment on my side. Their reply was that this is not their responsibility and that I should use a non-prepaid credit card. I really didn't expect this. And the TONE of their replies, the arrogance ... YIKES!!! These guys are as shady - as they come.

Great Service! All the stuff are great!

dont do busines with these. the i tryed to get my old account reopened. but they tell me i had violated rules. but they cant tell me wich rule

I should have trusted these reviews when migrating my email server from Linode to Vultr with my eyes open. The misery at Vultr is indescribable! A YouTube tutorial told me that for setting up a mail server I should go to Vultr but this turned out to be a lie on all sides! The weird thing is that when you create an account you have to add a payment method and they don't accept that you just want to add it. You must necessarily add a minimum amount of $10 to your account before you can even look at the options from which you want to set up your server. The trouble started when it turned out that the e-mail ports seemed to be blocked by default on newly created servers at Vultr and a ticket was submitted for this by default. Nothing crazy about it! Had to go to Linode too. At Linode, the gates were opened within a day without too much fuss. After 2 minutes I already had a response from a "System Administrator" who indicated that the ticket should be forwarded to the account management team for review. About 8 minutes later, however, I got an email back from a Customer Support Representative asking why I wanted the email ports open. After 15 minutes I sent a response explaining that I do not intend to do mass mailing and I only use the mail server for personal purposes. 16 and a half hours later(!!!) I get the response that they don't intend to open the e-mail ports for me after all. The account was too new! I responded within 45 minutes with the message that Vultr then literally turns out to be a useless option for me and I would like a refund of the amount I spent on the server. 2 DAYS AND 4 HOURS LATER I get a response from an account analyst that it is now suddenly possible. "The SMTP block has been lifted" was the message. The only thing I had to do was restart the server after which the lifting of the SMTP block would actually take effect. Pressed the "Restart" button from my control panel: "Error encountered while restarting". I'm not confident I'll get a timely response to this issue from support. I'm going for a Rackspace Email Option at Cloudways! UPDATE: After 15 minutes it is possible to start the server again and the blockage has indeed been removed. All in all a very bad start with Vultr!

terrible ,it's show the error 3 times in 20hrs. Your host node is experiencing a connectivity error and our engineering team is investigating the issue in additional detail. Until this is resolved, you cannot take any actions via the control panel. Your host node is experiencing a connectivity error and our engineering team is investigating the issue in additional detail.

One of my client's websites got a DMCA report, and they asked me to delete the entire website and server, including 5 servers and 10 domains (although some others didn't violate it). They locked my account and gave me 24H to transfer all that data. THAT SUCK

I don't understand all the bad reviews. Yes, the $100 test credit is a joke and shouldn't be used, but a VPS at this price and without a contract period is really great. I am completely satisfied and will remain a customer

Signed up for Vultr, charged $10 on my card along with getting a $150 trial credit. The credit was revoked right after I nearly used all of it up, leaving me with a $150 bill to pay up. If you have to use their site, use virtual cards that decline transactions after a certain date. But better yet, use Linode or OVH instead.