VultrReviews of vultr.com

Response from VultrMar 7, 2022

Hi Michael - that is great to hear. Thank you so much for choosing Vultr.

Response from VultrMar 7, 2022

Hi Markus - We apologize your issue has not yet been resolved! You can view a detailed breakdown of what you were being charged for in the billing section of your customer portal. To clarify, our services are billed on an automatic and recurring basis. This is because instances in a stopped state continue to reserve dedicated system resources (e.g., RAM, SSD, IP aliases, CPU) and therefore they continue to incur charges. It is important to note that if you wish to no longer accumulate any charges, you must DESTROY all subscriptions. For optimal assistance, we highly recommend you open a ticket directly under your customer portal. For additional information please visit our FAQ: https://www.vultr.com/resources/faq/

Response from VultrMar 7, 2022

Hi Mohamed - when it comes to ID documentation, perhaps we weren't able to confirm it's authenticity. If you think something was made in error then please reply to any support tickets and we can look into it for you.

Response from VultrMar 7, 2022

Hi Dale - we work so hard to make an intuitive interface, even as we add more products and locations. Glad that you find it easy to use.

Response from VultrMar 8, 2022

Hi Mark - we take your feedback very seriously. Apologies if the reply felt copy + pasted. All our replies are developer-to-developer and human-to-human. The free credits are to try out our product until you decide to continue using it. Your feedback was passed on so that we can look into if the wording or buttons were unclear. We work hard to be transparent with our pricing, billing, and all the products that we offer, including the "destroy" buttons. Many times a developer wants to pause a server without completely deleting it.

Response from VultrMar 8, 2022

Hi Dylan - data loss is frustrating. The option for automatic backups is available on the checkout page when spinning up a High Frequency or Cloud Compute instance. Without choosing automatic backups or snapshots of the account then the data cannot be recovered. There's also a dedicated "Backups" tab on the Server's information page for all users when they log into my.vultr.com Since Vultr is a 100% self-managed hosting provider then we don't configure accounts, so we allow users to choose whether they want backups or not.

Response from VultrMar 7, 2022

Hi Haydrion - glad that you like our human-to-human support team.