VultrReviews of vultr.com

Terrible customer support. Constant outages. Avoid.

Although the quality of the services is good, their attitude towards customers is horrible. My account was blocked because I used a VPN to connect it from a "sanctioned" country to that I have no relation to. After sending the passport and bank card photos (which is not safe at all) they kept asking more questions and asking for photo ID. And all these questions and the communication and the approach were rude and not customer-centric at all. I am still waiting for the solution. I am their customer for at least 2+ years.

I´m a customer for years already, tested every US location, now Brazil, different VPS from the smallest to mid-range, and well, it just works, very good control panel (never saw such a complete and well working one!) and stable vps with clean ip´s ( not blacklisted this DOES matter especially for e-mail) no downtime, you can install virtually any os you like, very good.

Horrible customer support. Had an issue with one of their own marketplace images, where the error was clearly on their image itself. Sent off a ticket to customer support only to receive a canned reply, which they sent from their knowledgebase; which I had already looked at, and tried every fix. Their support rep didn't even bother to really read the original message I sent. They have yet still to provide a valid response to my ticket and it's still currently open. Worthless support. It's a shame I had originally heard they were good, this is clearly no longer the case.

NEVER EVER use vultr. Appropriate name for the company. There charges are unclear and in order to escape their hell they'll charge you. Do yourself a favor and find a legitimate company.

So I signed up for their $150 credit, but it turns out it expired 30 day after offer.... So I email them and give them an opportunity to do the right thing and fix my bill, they do not, and get this... THEY keep billing me! Even though I removed the server I was paying for last month! I thought it was pretty clear I WAS NOT HAPPY and they should close my account, so now its off to PAYPAL to dispute all the charges I gruess.

Overall it's the best VPS provider I around. It's cheap, very rare downtime and customer support responds within minutes of a question. They also have amazing guides and tutorials on there website for helping you set up your server which can often come in useful.

I wanted to run a server and a good start would be to do this with free credit. I worked with them in the past and seemed to be pretty good. When i started my own company i wanted to give it a try but they did not want to give me free credit since my name was already in the system. I have a new company. How can i be in the system? Very bad service and free credit is a lie when your name seems similar with a different name in the system.