VultrReviews of vultr.com

Absolutely outrageous. I signed up for an account and tried to add a credit card (they had an offer on where they matched how much you top up your account by a certain percentage if you add a credit card). It wouldn't accept the Visas I tried but eventually it did accept a Mastercard. Great, I thought! I topped up by $50 but after taking the funds, my account was locked and a support ticket appeared asking for photo ID and a photo of the credit card I used. I thought it strange but immediately complied. It took 22 hours before they reviewed what I had submitted before deciding they wanted photos of me holding the credit card next to my face! I wasn't prepared to wait over the weekend while they did whatever they needed to do so I requested a refund and the closure of my account.

DONT BUY FROM THIS SITE, THEY STOLEN ME 225$. THE SERVICE WAS REALLY BAD AND THEY CLOSED MY ACCOUNT BECAUSE I WAS ASKING FOR A REFUND.

Very bad customer service and the worst company customer loyalty program. there is no appreciation, easily they can lock your account

Terrible customer service. When i closed down my company i asked them on a ticket to close my account down and ensure no further payments were made. Someone said they would do that. With all the other companies i contacted they repaid any owed money and closed the account down. A few months later i noticed they were still taking payments. I created aa new ticket and they said that in the first ticket they gave me instructions about how to shut down the server. I missed that and they were not very clear, plus i'm not technical and i no longer had a dev to help me. At this point, you'd expect them to apologise for not switching it all down and pay back the money they had taken. No, they insisted that i owed them more money. Absolutely terrible customer service, idiotic behaviour. First time i've been compelled to write a negative review but they fully deserve it. All the other companies i contacted who credited my account and were helpful will get my business again - this company will not. I now have to contact my banks fraud department, more wasted time for everyone involved. Don't reply Vultr, you've been called out for being terrible.

Stealing promotion credit They gave me credit, but suddenly it's gone and chaged the bill. do not trust the promotion.

My experience has been very positive over the last few years with the server, firewall, load-balancing and backup/snapshot capabilities. I've helped a number of small businesses setup their infrastructure on Vultr (WordPress sites, self-hosted docker applications, self-hosted databases, etc...) and everyone has been happy with performance and up-time. I have a number of sites that have been running for years without a hiccup. The Vultr service options and UI are simple to use, it's hard to be confused. I've also had a good experience with their support on several occasions. I plan to continue to use them as long as the service remains reliable like it has, also happy to see they are slowly expanding their portfolio of products and managed services. I plan to try out their managed databases offering and Kubernetes in the near future, I haven't touched those yet. I also have only used US-based datacenters thus far.

Extremely terrible VPS server, what they called a high performance server is not helpful. Always get kicked off line and disconnected from server. I only use my phone to link this VPS server, no other equipments because I need a stable online environment, that's why I built my own VPS. However, this server is extremely dangerous to my working environment!! I hope I can find this website before I purchasing their service. LISTEN TO OTHERS' EXPERIENCES!!

I do not recommend them at all, they are going to close the server or close the account, all my work for 1 month in the trash for a stupid accusation and review