Voya FinancialReviews of voya.com

You have to verify 13 times before getting connected to someone. Then you verify two more times for them to not even know how to answer a simple question like can I use my HSA/FSA card at any store for meds or just certain stores. I’ve been on hold almost 5 min. Evidently nobody knows. SMH. So sad.

I opted out of this when I was hired and was signed in without my approval. Voya withdrew money from my pay without permission and will not return it. This is not a safe company to do business with.

The worst financial firm ever. They have the worst customer service and the most dubious financial assesoring. No one agent will give you the same response. The "mistakes" they make seem ilogical. They asked for the dame document over 20 times. There is no manager or supervisors. Their sgents are operatung blindly.

Horrible incompetent customer service. They send you a letter stating they sent you documentation which is not in the mailing. They are difficult to reach. you get misinformation, failure to update personal information; 9 months later the info and spelling of my name is still incorrect, direct deposit still hasn't gone through. It takes forever to get a document and then they send the wrong paper or not at all. I would not recommend this company and am trying to find a way to move my funds to a different company. Avoid this company like the plague. A year's worth of aggravation.

I have contacted Voya six times to answer 2 simple questions regarding their own forms and process. The 2 reps I've gotten on the phone did not know the answers, had no one to forward the questions to, and could not find the form I was asking about. Dead ends. I contacted by email 4 times, and each time the response is to call. Circular and profoundly unhelpful. Worst 'customer service' (functionally nonexistent) I've yet to experience in a financial institution.

Request for expedited loan on 5.20.26 and removed immediately from fund account. On this day 5/29/26 no funds received, package lost and was told the process must start again. Supervisor not returning calls, calls are dropped (hungup), and No One Gives a Damn!!

Worst company I’ve ever dealt with. Customer service is terrible and they make it impossible to do anything. Never again.

Requiring customers to call to restrict information sharing rather than providing an opt-out online is just a tactic to stop people from doing it. This is especially frustrating when the only reason I am a "customer" of Voya is that my 403(b) plan switched servicers.