Voya FinancialReviews of voya.com

Hold your retirement hostage with no ability to transfer funds. Terrible service

Voya is terrible. Cannot set up your account through their app must use a browser. Use the browser now pin has expired and need to send new pin. this has been going on for 2 months and every time it is a different excuse why i can’t access my account. These people are theives.

Horrible customer service. Stay far away from this company if you can. Rude and arrogant agents

Worst company to deal with. I have interacted with them over 2 different matters over the past 2 years. One to setup a monthly distribution. This took me 2 months any multiple calls with them say I've never talked to them. Now I'm trying to change my with holding and I'm going down the same rabbit hole with them saying they will notify me about status and I never hear from them. I'm on my third call now and they are impossible to deal with.

Voya withdraws my monthly distribution from account on the last day of the month, but it is not transferred to my checking account until the 5th of the following month. Where is my money? Voya is sitting on it and earning interest for almost a week at my expense.

Requested to cash out of my 401K, Voya required that a PIN be mailed to me. Waited about 2 weeks and received no PIN through the mail. Inadvertantly requested a PIN be sent via email but they have my previous employers email, this request canceled the first request so had to start the process over entirely. So far, I have waited about 2 months and received no service to allow me to cash out of my 401K. I believe Voya's response is criminal and am considering hiring an attorney or filing a complaint with the BBB.

Terrible customer service. First off, I could not download my statement for over a month because their website was down for downloading statements and downloads section. Called about it, gaslit. Then asked if they can email it to me. They can't. So I ask ok what do we do then???? They said we can mail it out to me would tale 7 days. Fine, whatever sure. It's been OVER a month and nothing. Tried calling back mid month and they said they would mail it out to me once again. It never came. Voya has no idea what they are doing and their customer service has no clue what they are doing. No wonder the reviews are laughable and 1.4 stars are given to this god awful company.

Why did I get my HSA through this company if I knew their customer service was going to be this bad? Why do I have to wait for someone to call me to get my matter resolved when I have been dealing with it since December?