Voya FinancialReviews of voya.com

Complete waste of time calling this company. I was planning to rollover my previous employers retirement into this employers retirement which uses Voya and the representative had no means or measures of success. They were unable to share any history of rate of return. I have an advisor who is unable or unwilling to advise. Bottomline, I will stay with Merrill

Worse company to work with, very incompetent. I request transferred my 401 from this company and it’s over a month and I still have not received it. First they said they mail out the check I called after 3 weeks after and was told it was sent out they issue another check I waited over 2 weeks and did not receive the check I called 3rd time they said they was going to send via UPS and it would take 3 business days I called a 4 time and was told the sent out the 2nd a day before. Very deceitful company don’t trust them

I had a 401k retirement account with them from a former employer. I requested to withdraw from my 401k but I also needed to update my mailing address because I recently moved. They emailed me a form to request to change my address. Then they said that I needed a PIN number in order to request to withdraw my 401k. So I waited 2 weeks for snail mail to deliver my new PIN number and I never received it. After 3 weeks I called again and to my shock, they mailed me a check to my old address with my money!!!! They told me that I couldn’t request to withdraw from my 401k until I had my PIN number but they mailed a check anyway?! To my old address!!! These people are so dumb! Now I have to waste another 2-3 weeks! Thanks Voya now I can’t pay my bills!!!

I've been trying to claim a beneficiary account after my mother passed away. I sent the forms off and they replied they haven't received anything. Sent them off again, and they replied saying I checked a box which I did NOT check and I need to send in a new form. Complete and utter lies to keep my money. As if losing my mom wasn't hard enough. I cannot believe for the life of me that they are voted more ethical. Steer clear of this horrid company.

I was on medical leave and went through Voya Financial to pay my monthly premiums. Supposed to get a refund from them regarding my premiums. They mailed it out on April 4th, 2025, and it is now May 3rd, 2025. Where is my refund?

I would give this company a zero if I could never trust this company they are deceitful and told me something 25 years ago that’s not true that I would never need to fund my life insurance recently. I just received a bill for $1600 to be paid in two weeks otherwise my policy of 2526 years will lapse. I was a state employee and faithfully paid this policy for all those years. I couldn’t find anybody that spoke English all complaints go to outside America. I finally got someone to call me back from America two days later and she was no help never buy from this company. It is a rip off.

Voya transferred my mother's IRA annuity to Resolution life. When she tried to surrender the annuity, Resolution gave the wrong form, but I had to hunt down the assigned agent to get the correct form that is not available anywhere on their website or online. I get the correct form and Resolution's site keeps giving an error when I try to upload it. There is no one to contact. The form provided a Voya email address. I emailed it AND snail mailed it. The account is closed, but WHERE IS THE MONEY? This nonsense has cost us three months to execute a simple transaction. Our last experience when she requested an RMD they dragged their butts to cut the check. They make money off the float with no interest paid to the policy holder. Now, I am concerned that while they are dragging their butts again, the policy which is invested in the market took a down turn in value. The market was higher when the first request was mailed and emailed.

I have made over a dozen calls. Voya canceled my insurance over $1.77-even though I have auto draft. I started calling (almost weekly) in January and it is now April. I have the coverage yet they aren't charging me for it. As an employer, why would you want this company to manage your benefit billing