Voya FinancialReviews of voya.com

Not sure why HCA left the respected Fidelity with its financial fiduciaries to go with this *insurance company* VOYA but it was a huge mistake. I am beginning to think VOYA is completely incompetent with understanding 401k and Roth regulations and rules. This HCA switch to Voya happened this year - I increased my withholding percentage to hit my maximum this year. Since I elected to change my contributions - paycheck contributions went to ZERO for 10 weeks (5 pay periods) - I have little confidence that it will show up correctly in my next paycheck as promised. One VOYA employee told me she would see about making my contributions retroactive - is that a joke? Is VOYA deliberately making it difficult for us to maximize our benefits (employer match) or are they incompetent or both? Meanwhile, halfway through the year, I am waiting for my contributions to start (and keep getting told by VOYA "next paycheck or the one after") but my funds that did convert over from Fidelity are losing value plus VOYA is charging me management fees on top of that. Not being able to contribute to my employer's sponsored retirement fund has serious tax and retirement and financial implications, and I cannot trust that my elected retirement contributions will be handled correctly any time soon. I also doubt that I can get the maximum benefit from my employer match. There are all kinds of bad reviews/complaints/SEC violations regarding VOYA online. This switch reflects badly on HCA.

I Requested my account to be closed and filled out all necessary forms. And 3rd partying authorization. After about 3 weeks I received a call to verify info, said it was complete and taken care of. A week later I received a confirmation letter that the check will be mailed within a few days. Five days later no check received. I called and was told the form had an error and to start all over again. Waste of 42 days. Started all over 2 weeks ago, nothing from voya yet? Avoid them. Poor experience and terrible communication. Deal with a local company you can visit.

The company we work for has changed our 401k from Fidelity over to Voya. THIS IS A TERRIBLE COMPANY TO HAVE YOUR 401K WITH. The company tried to sell it that this was good for the company AND us. IT IS A JOKE TO EVEN SAY THAT. This was a bottom dollar decision for management within our company and nothing else. We are now being charged something like 1% for them to have our money and we have a monthly fee we also have to pay just to have the privilege of them having (and making money off of our money). The fees for what is offered is also a good deal higher than fidelity. If your company is changing you to this company, do anything and everything to get your money away from this company. If you are old enough to roll your money over, do it! If you are not, strongly suggest to talk with a different company to find other options for investing and only putting what your company matches into the AON Pep plans your company has bamboozled you to be forced to donate to this company.

I had my retirement set up and worked through a contractor with local state government. I have had so financial difficulties and health problems and due to this have been trying to withdraw funds from my 401k with Voya Financial. I initially tried to take money out back in February but had problems getting my pin. The account now is less than a 3rd of what I put in, in February and still they are not helping me to get my money. I’ve delay with horrible and I empathetic responses from staff. My health is further deteriorating and I have been in and out of the hospital. It took 4 months to update my address so I am not happy with this added stress to an already stressful situation. Every time I call I get a different answer and to be called the most ethical company their seems like their should be some consistency across the board. I’ve had people lie and say they were managers, yell at me and hang up. I haven’t always been the most pleasant to speak to due to my deteriorating health and keep getting the run around. My patience has run out and moving forward I would not put any money into a Voya 401K account. The manager I spoke to today said her name was Michelle and when I said that to her, her response was good, don’t. If that is how they treat their customers than I rather not engage with Voya because if I wanted to be treated badly and talked to any kind of way I’d choose that. Customer service is key because without customers you have no job or company even to run.

Only associated because my employer enrolled me in a 401k. After opting out I got a letter by voya that I will be auto enrolled an additional 1% every year until that number is 15%. After calling to unenroll (again) and waiting 40 minutes of sporadically waiting on hold the customer service couldn’t find my account (you need an associated social to even get on the phone with them) so my social is recognized but my money is no where to be found? Absurd. Wouldn’t trust voya to break a 20 much less manage my retirement fund.

I currently submitted a claim for hospital indemnity in April. It is now May and I have not received my benefits they u pay for every month. The company keeps pushing my date back and not honoring there 7-10 business day. It has been a month and still has not received any benefits.

For 20 years I had no issues at all with Voya with a life insurance policy. Then I had to change the bank account my premiums were going to be drafted from last November and ever since then dealing with them has been an absolute nightmare. I get letters saying that I have asked for my EFT payments to be terminated and replaced by quarterly billing which I have never requested. I get letters telling me the EFT from the new account will start at a certain date and nothing happens on that date. I have spoken with Customer Service more times than I can count and I have also emailed about this... I get replies that make me wonder if anyone even read what I wrote and that suggest that I call Customer Service if I have more questions. This really should not be this difficult. Finally, last month (April 2025) a payment was drafted from the new account but I had already paid it over the phone because it was drafted several days later than expected. Then yesterday, after one successful EFT transfer I get 2 letters --- one thanking me for asking to terminate my EFT payments and another saying the premiums have been changed to quarterly billing. I am ready to tear my hair out! I spoke with someone a few minutes ago who assures me that this has now been corrected but I will believe it when I see it. I really don't understand how a company can do business this way. I'm not sure what to put for date of experience as this started in November and the most recent totally inaccurate communication is dated May 9. I'll put May 9 but it's important to know that that was not the beginning of my problem.

I have been working for over 2 months to get my money rolled over and out of VOYA and nothing. Every time I call it is more of just a wait and delay game.