Voya FinancialReviews of voya.com

If I could rate a zero I would. We have Voya Critical Illness Insurance. I had a heart attack on August 20, 2025. We filed a claim. First Voya tried to say the claim we files wasn't for a heart attack. We had all of the papers to and from Voya and the physicians and hospital. After denying the claim they asked us for more proof of a heart attack. We had every kind of proof you can imagine. We sent more information from the DR's to them. After waiting over 30 days and still not getting anywhere I fled a complaint with the BBB in NYC. Two days later, my husband reciveved a phone call from Voya telling him he needed to submit even more information. We talked to three of the cardiologists including the DR who admitted me due to having a heart attack and guess what? That was five days ago AGAIN and thVOYA still hasn't made a determination. This has been going on for 6 weeks. Our agreement says it will be settled in 10 days. We have had thisminsurance for over 7 years and this is how we get treated. I guess we are going to start contacting government offices everywhere possible and file lots of complaints. Voya, you guys really suck.

I’ve been with Voya since 2007, and up until recently, I always spoke highly of this company. I even recommended it to parents and friends, especially those with kids in sports, because I believed Voya truly cared about its customers. Unfortunately, after everything I’ve gone through these past few years, I can honestly say my trust in this company has been shaken. Since 2017, I haven’t been properly paid for my x-ray claims — something that was clearly covered under the original plan I signed up for. I’ve provided every document, including my brochure that shows the coverage I was promised. Yet, instead of resolving the issue, I’ve been asked to jump through hoops, submit years of old paperwork, and even provide doctor’s notes from over five or six years ago. That’s unreasonable, especially when the itemized bills already list the x-rays. Recently, I spoke with a supervisor named Ericson, who asked me to send in the top page of my brochure, as if I was trying to create fake paperwork. That made me feel disrespected and accused of fraud, when all I’ve done is stay loyal to this company and pay my premiums faithfully — the same amount I’ve been paying since 2007, even though newer plans cost much less today. It feels like instead of helping long-term customers, Voya is trying to avoid paying legitimate claims by adding new requirements that never existed before. The fact that I’m being told to track down old hospital notes just to get what my plan already covers is not just frustrating — it’s wrong. If this continues, I’ll no longer recommend anyone to sign up for Voya. I don’t want anyone else to go through what I’m going through right now — years of loyalty, only to be treated like they’re doing something wrong for simply asking to be paid fairly.

Horrible misinformed customer service. One person says pin numbers are the same another says that's not the case now I will be waiting 3 weeks just to access my account. Fidelity, Charles Schwab and One America are better options than Voya.

Customer service is a joke. One of their reps spent 3 minutes interrogating me about "who told you that" when I quoted her company's policies. Their website it trash from 1996. Their investment advice is terrible and pollyannish. And, if you ever want to move your money to another broker, be prepared to jump through hoops -- they don't like to let go of those asset management fees. I hope they go bankrupt in the most painful way possible.

I took out a small 800 loan from my account with Voyager, and they send it to the IRS. Why I don’t know, they said I requested 100% go to the IRS. My wife passed away last week, and that money was to help with services. They could care less, and basically said sorry, anything else we can help you with. They have no options to help me, and and said good luck!

Funds in a fully vested IRA retirement facility issues concerned too long a period of time to roll over to another institution. Forms were completed, approval was granted quickly. However, actual transfer of funds taking over 2 weeks. Dissapointing since interest rate decline in the new facility is imminent. I believe the process is, by design, intended to discourage folks from transferring funds to another institution.

Their lack of transparency caused alot of losses and it's so unfortunate how damaging this company has been.Having to put all my money on Zin𝖾nsis Investment as been so reliable and more productive for my friends and i.

I have been trying to settle my wife's estate for 9 months with Voya. At first they told me I was not beneficiary so could not start the process. I notified the company she worked for, but still kept receiving notices about hoe her retirement account was doing. I dropped off a copy of my wife's death certificate and they notified Voya. A month later I receive a packet telling me I am the beneficiary and need to fill out the forms. I fill them out and receive a notice a few weeks later they cannot read my SS number or banking information. I call them and they will not correct it over the phone so they send me another packet and I start over. Received a voice message today they just wanted to verify some information since I put down 2 different SS numbers. I called back. You have to enter a SS number to get to any part of the menu. It would not accept my wife's so I used mine then it emailed me a one time code to enter so I could continue. Finally get a live person and he does not have an account with my information. So I give him my wife's SS number and he pulls up the old information about not being able to read the information. I ask if we can fix it over the phone and he says no since the line is recording. The same line that I just gave my wife's information on. I told them to not contact me about this and to deal with the company she worked for. I then called them and explained all Voya had put me through. For context this is less than $2000 and per my wife's request it was to be donated back to the company she worked