Voya FinancialReviews of voya.com

Terrible terrible company. Don’t recommend doing business with them.

Stuck in RMD hell every year. It is not the $ but the process to withdraw 457. Every year it takes weeks to complete. Contrast with Fidelity, Raymond James, Schwab. Under a minute each. Voya endlessly repeat requests, name, # etc even if voice recognition IDs me. Then I have to speak with rep to get RMD " request" ( today I have been thru 4 reps, it is still not downloading). Yes you can hit the online request box but it does zilch. Then you print or fax the form after signing to administrator who sends it to voya. Seems simple ? It is not . 142 minutes and counting today, about par over the years excluding dead tree USPS wait time. These folks have one foot in 1900's and one on 2000's . Over the past 5 years the longest portion of my tax calcs is always voya. Website is a mishmash of voya ads and disconnected menus. Awful, non intuitive. Worst I have ever seen. VOYA program this : " REQUEST RMD" (send me form to esign) ----Transmit to Administrator on file for e sign--- generate payment and receipt.---- transmit to Feds. Done

Every step of the way there is some form of an issue dealing with this company. They are always trying to sell you something before they try to help you. Every communication takes 2-4 weeks to get any form of an answer

is there a zero rating ? 1 star is far too much. my 401k is administrated by Voya Financial. I opted for a self managed brokerage account offered thru Voya with Charles Schwab . The problem is Voya and Charles Schwab operate independently .....and they do not communicate. Charles Schwab has been a breeze to manage ....but Voya does not have immediate access to your self brokerage at Schwab. It's a nightmare if you need to withdraw funds ....I have had to get Schwab rep on three way with Voya just to prove liquidity of my funds. Over a month ago Voya sent $ 17,000 to my Schwab account that wasn't mine. Schwab and I reported it. I should have just kept the money. A completely disastrous experience. Customer service is clueless.

A freaking JOKE! My son got into an accident on a school bus so he immediately started going to a chiropractor. My claim was denied because they don’t cover chiropractic visits, which is a complete joke to me because usually when you get into an accident, that’s the first place you have to go. I’m so glad it’s open season at my job because I will not be getting Voya going forward. A complete JOKE!!

They took over the administration of the Minnesota Deferred Compensation from Empower in July. We should have received a quarterly statement for July through September. NOTHING. I believe they are either incompetent, or crooked. Maybe both!

Voya is the most frustrating company that I have had to deal with. Voya do everything in their power to avoid resolving your accident claim. If I was to enroll into insurance per my job again & VOYA is the insurance provider I would decline!!!!!I would rather choose coverage with an outside provider even if it cost more. After sustaining an injury. I thought VOYA would be sensitive to life change events. Speaking with VOYA customer services reps & supervisors is stressful, anxiety, and very upsetting. VOYA will give you a run for your money. 2 different supervisors provided 2 different answers to address my needs. Customer service reps the same!!!!! Out right ridiculous. Please ask your employer before you enroll if VOYA is the provider decline IMMEDITALLY or you will be going in circles chasing your own tail. I cannot even stand to hear this companies name. It's like using some type of off brand insurance. Requested for the claims examiner to reach out to me as of Monday Oct 21st. I have called them every day this week & customer service rep advised me the claim examiner closed out the call back task. Now that reset the 24-48 hrs that I initially put in the request. I am so drained by speaking with VOYA never ever again!!!!! My nephew just had me to help him with enrolling into insurance with his job VOYA was one the insurance carriers!! YES he declined. But he enrolled into 401k dental, medical (which is not voya) and dental. I WILL BE SURE NO FAMILY OR FRIENDS provide one red cent to this company.

Recently lost my job and sought to withdraw my retirement. Voya is being singularly uncooperative in returinng my money i will never involve myself with them again.