Voya FinancialReviews of voya.com

Usually pretty reliable but recently they have been garbage

I have been trying for months. To transfer my 401b. To either tsp. Or roth. And they won't let me do either. And they won't let me withdraw a dime . what can I do .?

Trying to transfer my account so I called and was told they would have to mail me the forms. A week later, another rep told me they could email it. Very nasty attitude from Simone. I’ll be glad if and when I get my money transferred to Schwab who cares about my needs and I actually talk to a genuine nice person.

Horrible customer service. I was lied to and they make it extremely difficult to rollover/withdraw your account.

The 2nd time they didnt expedite my check and gave me a fake routing number, wasting my time and money. Then they give you the run around with no answers. Very sad from a once great company.

If I could give negative stars I would. Voya has been an absolute NIGHTMARE to try to work with. The answers you get, or required paperwork varies depending on who it is you speak with. I have submitted the SAME paperwork so many times and there is always something wrong - even when I fill it out over the phone WITH HELP. I have kept records of every fax/email I have sent and some are identical with different things on them that need addressed. It is absolutely a joke. I have been trying to handle my parent's estate for over a year - EVERY phone call, every interaction - there is something else that is required. It seems to me that they are simply trying to get out of paying the benefit. And it's not even a BIG benefit - I'd much rather NOT get it and still have my parents.

High account fees will eat up all gains in the account. Large fee to close my account, doubleing the published closing fee on their web site! I have my retirement contribution there for two years and I end up with less than I contributed. Still wainting for my account gets closed and funds transfer out. Sad.

I've paid for critical illness coverage and was denied because they said we waited more than a year to report it. We've been paying the premiums on time. They don't care. No appeals form. We have to write a letter suggesting an appeal. They won't send your case except through the mail. Everything in place is designed to take as long as humanly possible. Speaking to an actual person takes an hour sometimes. Dishonest to the core.