Voya Financial is here to help you plan, invest and protect your savings to get ready to retire better. See how America’s Retirement Company can help you!
Voya Financial (voya.com) has 268 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Manhasset, New York
Excellent
Investments & Wealth · Greatneck, New York
Excellent
268 approved reviews, newest moderated first
Jillian F.
Voya is a scam - they give cheap rates to your company and look legit but if you for any reason need your money they charge exorbitant fees - I would owe them money to close my account even though my investment choices doubled the money I had paid out- their excuse “it’s the plan your employers chose and there’s nothing we can do”
Ari
Horrible customer service. Not consistent. I needed to cash out my 401 k for school purposes and they made it absolutely a nightmare to do it. It's my money. Avoid them if you can
Dee
This is the absolute worst retirement company I've ever delt with. All the representatives tell you incorrect information. They tell you once you pay off a loan, you can re borrow with out telling you about the 3 week holding process it takes to reborrow.
Devin D.
Honestly, after seeing all the terrible reviews, this company is an absolute joke. I’m so upset at my employer for signing up with these people. I’ve been on the phone for two hours trying to gain access to my account with the pin that they emailed me that does not work they continue to try and try. I need immediate manager assistance so I can access my money keyword my money. I was with Principle for years never ever had to send a bad review. This is crazy. What a terrible company with a set of terrible employees with a set of terrible management with a terrible system. What a way to ruin somebody’s day.
Addie M.
Customer Service is horrible!!! They don't care and give you bs answers to get you off the phone. Take forever for a claim to be reviewed with all documents sent in with claim. Claim reviewers suck as well. I wish my employer had Aflac!!!
Cori S.
Our company uses them as a TPA for FMLA and Short term Disability etc. We have so many employees complain that they are never contacted after leaving multiple messages and I never receive updates when I ask questions as the employer. This company is a clown show. Very Disappointed with them and will never recommend at any other company.
Vee
Absolutely useless, can't get anything right. Address changes are wrong, account numbers on checks issued are wrong. Avoid like the plague
Joseph B.
Voya is not a very good company at all. I called a week in advance so the contribution for 401k would not come out of my check and still they took the contribution any way. This company is horrible I have dealt with this for 3 years now. I will deal with a company that has filed bankruptcy several times