Devoted to the discovery and listening of vinyl records. A curated selection of new vinyl albums arrives monthly.
VNYL (vnyl.org) has 240 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Mario J.
Amazing service and awesome company. I was a bit wary at first whether or not I would be able to get the right collection sent over but the 'vibe' was right (at least for my first month). Looking forward to the next batch as well!
Adam C.
I subscribed the first week of June when they were having a sale. It's now the last week of July and they still have not sent anything to me. They said the delay was because they were "switching wherehouses" and they won't refund me (only store credit) and stopped responding to my emails.
Cassie O.
Absolute scam at best. They are over 3 months behind on shipping the vinyls. They now owe me two orders. Numerous follow up attempts to customer service who just say "we are sorry and will look into this". DO NOT BELIEVE THESE FAKE PAID REVEIWS THIS ENTIRE OPERATION IS A JOKE THAT NEEDS TO BE SHUT DOWN.
Bas
I received a vinyl poorly packaged and the vinyl was damaged. I've been waiting for a decent response for OVER THREE MONTHS now.... Baddest company I've ever experienced.
Francis J H.
It has been a month and a half....still no record
Amanda M.
I’m honestly livid at this scam of a company. I ordered a record in March (MARCH) as part of their subscription. It was taking a while (over a month) and money was a bit tight so I decided to cancel the sub while the record arrived so I could see if it was actually worth it. I waited for two months and nothing. Finally in May I got a notification saying my order finally shipped. Two months after I ordered it. Okay, fine whatever, Covid, right? Well after a few weeks of the shipment showing no movement I contacted VYNL. Turns out that apparently USPS lost my shipment. Late July. It’s been months. This has happened before, and I wasn’t too angry (yet) because it technically wasn’t their fault. I requested they send it again or give me a refund. They said that it wasn’t their responsibility to send me a replacement because their responsibility ended when they gave the order over to the mail. Seriously?!? “However, as a show of goodwill we will give you store credit of $15 (*not valid on subscriptions*).” they said. So I don’t get what I paid for and I don’t get to use it on reopening my subscription either? To top it off, everything in the store is over $25+, so even those $15 aren’t enough to get me anything without me having to pay the difference (and then pray it actually arrives). Absolutely the worst service I’ve ever had. I’m not usually one to complain, especially during these rough times, but this is just a scam.
Michael M.
I have (2) outstanding orders with Vynl where they have already received payment (due to their policy of automatically renewing your commitment until you call and cancel.) One order is from March 4th 2021 and the other is from April 4th. Numerous emails to Customer Service with same answer......"I will alert the team to your order and we will get it shipped".
Andrew S.
Thought it would be a fun thing to try so I got myself a 3 month subscription in April 2021. Paid and filled out the questionnaire. Didn't hear anything for over a month. Contacted customer service and they apologized saying they were moving warehouses and asked me to be patient. They expedited my order and I got it within a week. The selection of records was...interesting, I guess. Nothing great and it didn't really seem like they read what I like. Whatever, I got two more months to see what they got. May 10th I selected my vibes for my 2nd box. Again, didn't hear anything for a month. In the meantime, I selected my vibes for my 3rd box.. Emailed on June 16th asking about box 2 and customer service emailed me back same day again talking about their warehouses moving around. Said they expedited my order. June 25th, still nothing. Emailed again about boxes 2 and 3 and got pretty much the same response as the last times. July 2nd, still not a damn thing. Canceled my subscription after being tired and over all of it. Will I get my records? Probably not. Will I get my money back? Probably not according to the terms of service. The only reason I gave it 2 stars is because of the quick customer service response times. There are other vinyl subscription options out there that I've used with zero of the hassles from Vnyl. If they got their stuff together I might come back but this was ridiculous.
