VNYLReviews of vnyl.org

I ordered a gift for my partner and we received a code that doesn't work. We've both tried emailing numerous times and have received emails that they are "looking into it." They will not allow any refunds and have the worst customer "service" I've ever experienced. Do not waste your time or money.

My daughter was very excited to get this subscription for Christmas...until we constantly had to contact customer service to see where our monthly order was. It takes a month to get a reply, and the empty promises that were made never happened. Save your money and go with a different record subscription!

I subscribed to VYNL recently as an anniversary gift to my boyfriend. I was really excited to enter his music likes/dislikes and get albums that were tailored to those preferences. I ordered the 3 album package and waited 5+ weeks to receive the package. When I called to ask about the status of my shipment after a month of waiting, the customer service rep was unable to tell me any information regarding where the shipment was or when it would arrive. When I finally got the albums, we listened to each one and THEY WERE NOTHING LIKE THE PREFERENCES I ENTERED. Every album received was disco/tech/dance music when I specifically asked for hip-hop/rap. We were really excited to maybe find an artist we didn't know about but that had great music. NOT THE CASE. Seems like VYNL just throws albums together with little regard to what the customer wants. Disappointed.. would not order again. Better off going to the discount bin and picking music at random. If I could give 0 stars, I would.

This has been the worst subscription service I have ever worked with. The concept, I believed to be amazing, seems to not have the backbone to make it run well. It took my first order exactly 32 days to arrive and I have yet to receive my second order, which is 54 days late, and am being told it is being looked into. It’s just been a game of runaround and who dropped the ball.

Seemed like a great idea if there was any organization to this company. I started my subscription April 16th... it is June 21st and I still haven't received anything. How is a monthly subscription based company so delayed? Feels pretty scamish, better off buying random mixtapes on the streets in New York.

I was giving this service as a gift back in March, followed the steps, added my details and waited, and waited, and waited. Received an email that my order had shipped on April 14th and I waited, and waited, and waited. Checked the tracking number, USPS says it is "Not Trackable". Received an email yesterday saying my 3-month gift was going to end, which means they would start charging me the monthly fee and that would be fine, however I haven't even received my 3 months gift of albums. Pretty terrible service.

This company is absolutely terrible, I have paid for four months. ($14.99 each month = $59.96) I have only received one record. They have terrible customer service and you must call in to cancel your subscription. I started my subscription on March 11th, didn't receive my record until April 12th. I've been charged every single month after up to now, June. I wish I would've set aside my $15 to support a local record shop and not this deceptive company that does NOT issue refunds and does NOT hold accountability for taking money and not giving the service in which was paid for. My suggestion is to not get this service and just support your local record shop. Also, for those whose money has been taken from VYNL please reach out to them try to get a refund. If they don't give you a refund please file a dispute with your bank.

Paid For 1 Month, never received my package. Customer service is no help.