VNYLReviews of vnyl.org

VNYL doesn't respond to my emails and calls and they still have never sent my LP!! Don't order from these thieves!

The "curated" selection is not that. I spent quite a long time compiling my taste in music so that I would receive albums that I would love and so far I am very disappointed. After three months of vinyl for both myself and my son, we may have gotten one album out of 18 that we like. Also, they charged my credit card twice without authorization - I have two gift subscriptions and there is no need for ANY charges to have been made on my credit card. I would NOT recommend this company.

Tried the first 3 months 3 album first, only got one, afterward it automatically charge me for another 3 month. Never received refund... Sucks

Elizabeth did such a great job at curating the perfect trio of albums for me. I was pleasantly surprised at how well matched these albums were to what I already listened to, and yet they were still fresh and a bit different. Great job!! I’ll definitely be continuing my subscription <3

If I could give them 1 star I would! Terrible service. Takes forever to get items in the mail. Takes forever to get a response from customer service. When you sign up and fill out the questionnaire about what you like don’t even take it seriously because VNYL doesn’t care. They send you obscure unheard of cheap records that don’t fit into any genres you ask for. There was a question that said what do you not want in your box and I said NO ROCK! And guess what I received all rock albums. Do yourself a favor and pick up what you like anywhere else and run do not walk away from this sham of a company!

I miss when you were able to pick out of multiple fun-named curated vibes and only one pre-selected vibe!! Now to get a surprise vinyl the only option is "#curated." And the curated vinyl I receive is usually just one of the multiple pre-selected vibes which isn't much of a surprise :(

I have never had such a pleasant experience with any customer service team as I did with Vnyl. I reached out on Instagram to ask about an accidental upgrade I made, and they not only refunded the big payment I accidentally made, but gave me a discount on the monthly plan to which i was trying to subscribe. this is a great company. If you’re having doubts, just do it! You won’t regret it.

The worst. Ordered in November for Xmas gift, found out it doesn’t ship until Jan 7 so I called for refund. No way they said, it’s against our policy. I said fine. January 7 goes by and no notification of shipment, I wait a bit longer. I email on Jan 29 and they told me it was shipping that day...I got a notification a little after informing me they made a label and USPS is waiting for the product. Feb 1 rolls around and USPS is still waiting so I email again and Vnyl tell me that it will USPS will probably scan it over the weekend and for me to “ Hang Tight” Well the weekend goes by and still USPS is waitin for the shipment so I email again and I was told to wait a few more days due to me being a international customer. I ask why not just give me the refund and so we don’t have to go through this mess. He responded that if it isn’t scanned by the following Monday I would get a refund. Well it did get scanned on the day that corresponds with their regular shipping day. I did get my record 3 months after ordering it and it was just the worst. Worst subscription experience ever. From the service right down to the product.