VNYLReviews of vnyl.org

I got a 3 month subscription as a gift. They auto-charge with no notification. Was not able to get a refund but got store credit. So I wait forever for them to update their store with something I want. My last order was placed over 2 months ago. They have my money and I don’t have my record. Also most terrible unorganized customer service. STAY AWAY!!!!!!!!! BUYER BEWARE!!!!!!!

This is a scam. They take forever to ship. They auto-charge and do not deliver the items promised. Stay Away.

I bought a 3 month subscription for a birthday present in June. She has yet to receive one record.

I bought the 3-vinyl subscription. My first month, I only received 2 records. I asked where the third was and if they could send the record I was supposed to get. They said no, they could credit me $14 and pick a different record in their store and they’d send it with the next month’s delivery. The next delivery came and the record was not included. I emailed about it. No response. When it didn’t arrive the next month, I called, cancelled my subscription and asked for a refund. Dealing with this company was really frustrating and they seemed unorganized. I was also only refunded the portion of the record not covered by the credit. The credit was because they didn’t fulfill my subscription box. They technically owe me $14. So annoying.

At times they can send some good records but there’s times they completely disregard what you mention in your taste options and send awful stuff. Also do not EVER purchase an add on record. I’m waiting over 3 months now after paying an additional 30 dollars for a rivals record I ordered and their customer service team refuses to give me an update except for canned robotic responses like “yes I am a consumer too and understand why waiting (3) months is frustrating however I cannot provide any updates”. They also are like 2 months behind on orders for me, I’ve paid for records for June and July and still haven’t received them. I’m cancelling soon because their customer service is awful, they actually get mad at you if you bring up an issue and they are painfully behind on orders. There was definitely some decent records I got but had to wade through some truly terrible offerings and abysmal customer service that makes it not worth it.

First of all, they take forever to ship your vinyl. My first order was placed on July 3rd and didn't even ship until August 14th. I emailed and them and they just consistently blame warehouse issues. Maybe you should give your customers notice then instead of leaving them in the dark for a month? And as for the vinyl they sent me, it wasn't my music taste at all. I said that I like modern indie/synth-pop and lofi music that was lyrically deep. They sent me a 90's throwback alt-rock/punk LP that is self-described as "cheeky and playful." Not knocking the style of music, to each their own but it's like they read my preferences and ran in the opposite direction.

I have the 1 year subscription and even after multiple attempts at contacting and working with their customer service team have still not received 4 separate orders dating over 4 months from them. No matter how good the records could be, I never get them. At this point I’m considering it theft.

Get billed every month and never receive anything. 3 billing cycles and "vibe" selections later, nothing even scheduled to ship.