VM InnovationsReviews of vminnovations.com

I had ordered a Clam screen shelter through Wayfair. An incorrect item was sent to me. Wayfair was willing to have me return the incorrect item. However, after multiple times of reordering, the wrong product continued to arrive. I tried to explain what the problem was but Wayfair was unable/unwilling to solve the problem. I was eventually connected with a Customer Experience Manager at Spreetail as they were the supplier of the item. He took the time to investigate exactly what was going wrong with the order (an item had been incorrectly advertized) and work diligently and swiftly to right the wrong. He also followed up to ensure that I was satisfied. I have seen poor reviews of Spreetail. I can honestly say they provided outstanding customer service and went above and beyond to ensure my satisfaction. I would not hesitate to order a product in future that was supplied through Spreetail.

We bought pool through Walmart app; it clearly says "free 30-day return" on the same page where the pool is advertised (I have a snapshot of the page); no link to details or exceptions. When I asked them to return it, they said I have to pay the shipping fees! Unfortunately, Walmart also said it is up to this company to provide full free return or not, and unfortunately, they did not! The product add is very misleading! It should be clearly stated that if I return the item I should pay for the shipping, especially if the cost is above $270!! I do not like returning items at all and I have done it only infrequently, and every single time I had to do, I never payed for the return shipping. I will never buy from this company again.

Ordered gym equipment from Walmart. 2 out of 3 boxes arrived via Fed Ex undamaged. The last box never arrived…kept waiting…contacted Walmart and they transferred me to Spreetail. Spreetail sent me the missing box that was extremely damaged. Obviously parts of the gym equipment missing. Contacted Spreetail again and they sent another box and this one also damaged and missing parts. Started a return and they sent me Fed Ex code to print. I took it to Fed Ex and since locally owned could not print it due to Walmart proprietary reasons. So I called Spreetail to ask for a label that I could print. Spreetail said Fed Ex cannot pick up the returned equipment because over 150#. So now I must wait for another 24-48 hours for an email from Spreetail for pickup by freight. I will never ever purchase another item that is shipped by Spreetail. Walmart will not refund my $ equipment until the damaged equipment is returned. I have zero faith that the junk Walmart equipment will ever be picked up. I recommend not ordering through Walmart if Spreetail is the deliverer. This situation has been going on for over a month. 07/31/2024 Spreetail is a 3rd party through Walmart Marketplace. Walmart will not be refunding my money, it will be Spreetail. Spreetail sent me a message, but I do not have a reference number in order to respond. It says my review will be removed if I do not respond. 07/31/2024 R&L just picked up the three boxes on a pallet that I had to supply. Hopeful that I will receive… Fed Ex just sent the same labels that I am unable to print even after I explained that I could not print, plus I was told by the carrier that the equipment too heavy for Fed Ex to pick up. If I had not been proactive, Fed Ex would have shown up and then not be able to pick up the equipment. People need to do their jobs correctly.

I bought a best way pool from this company for my little girl who has special needs. The pool was leaking and they refused to replace or refund me. One upset little girl. Do not buy from this company

I ordered smoker pellets on June 1, still haven’t arrived and Amazon is no help getting a refund. Unfortunately, by the looks of the reviews on here, I might be out my $33!

My experience was very dishonest and unethical. When purchasing their funsicle 15’ pool on eBay, my order was intercepted by a third party individual. Their tracking number determined the third party defrauded my eBay account and placed another order thru Amazon for a 12’ pool instead. Which I received within a few days. When notifying Spreetail of the wrong pool receipt and criminal inception from their third party client (Alan Quido), they refused to cooperate or investigate the transaction. Having no where else to turn in any case, I am left with the wrong pool that cost me twice what he charge. $170 was stolen from my card which no tracking method possible to recover. Before any third party shipping information is placed on the orders, Spreetail should confirm the orders for discrepancies and client information to protect their products and the confirmation for any original orders. Very disturbing situation for me and resolutions for their clients who interfere in an order process.

I have hired an attorney that is part of our family and I consider him the Best Around. I am going to spend an Absolutely Stupid Amount of money to bring them to there knees begging for mercy. God Forgives I DON'T! I own my own business which has 42 successful years and I have never delt with clowns like these. This company if that is what you want to call it is a complete joke. I bought a pool ladder at a very expensive price and it was complete garbage. From Start to Finish it was Extremely Unreliable, Flimsy, Unstable, Wobbly and a complete piece of well let's just call it trash. They did not even want us to send it back. I am going to use every tool in the toolbox to shut this company down for good and mark my words they will pay also monetary dearly. I was the first one to try and use the ladder and got hurt very badly. I suffered two seperate dislocations because of there pathetic ladder and spent a great deal of time in the Hospital. I hope everyone reads this and takes it to heart. If you want to call me at 615-473-5073 and discuss a similar situation feel free to do so.That is my personal chemical company. I would love to hear from you. I am meeting our Attorney at 8 am Monday. We are Completely Prepared and Ready for any situation! All my Best, Brad

If I can write cuss words on a review I would definitely be cussing up a storm!!! I bought storage bins from this company from Amazon and ended up not needing them anymore so right when it was delivered to my home I never opened the box I just took it straight to the return company the shipping label told me to take it to. Long story short they only refunded me $30 out of a $100 order and now refuse to refund me the rest! I can’t even tell you why since I barely know myself! It’s excuse after excuse! But best believe I will get my money back one way or another from this terrible company!