VM Innovations Reviews | Read Customer Reviews of vminnovations.com

VM InnovationsReviews of vminnovations.com

2.0563 reviews
Home Goods Stores
2021 Transformation Drive Suite 2500, Lincoln, Nebraska

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VM Innovations

About VM Innovations

At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.

VM Innovations (vminnovations.com) has 563 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Also known as: vminnovations.com
Website: vminnovations.com
Category: Home Goods Stores
Location: Lincoln, Nebraska
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VM Innovations reviews

563 approved reviews, newest moderated first

Chowdhury H.
Jun 9, 2020
I ordered a swimming pool 1 week ago
I ordered a swimming pool 1 week ago. As per their bs promise to ship in 3 to 4 days it's going to two weeks now. No idea when they're shipping my pool .Trying to contact them they don't even reply and has no call back number. The worst service ever do not do any business with them.
Response from VM InnovationsJun 10, 2020
Hello Chowdhury, The item you ordered has been shipped via RL Carriers under pro number 364416336. Please keep in mind the shipping time for this item may take a tad longer than regular ground shipping. The carrier will give you a courtesy call to attempt a scheduled delivery with you so you can arrange a time that works best for you. I have double checked and this item has been staged for shipping at this time. Please look over your item carefully upon delivery. If you notice any signs of damage, please notate them on the bill of lading. If you believe the damage could affect the item itself and claim it to be unusable, please let us know prior to accepting your shipment and signing any paperwork. We appreciate your patience during this time. Thanks,
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Steve C.
Jun 9, 2020
10 days and still not shipped.
Placed an order on May 31 and received shipping information that same day. Here it is June 9 and I still have not received my item nor has it made any movement in shipping. I tried calling VM innovations and get a busy signal, a message saying we’re closed, or message telling me to use email. I have placed a complaint with Walmart who I ordered the product through. I really want my pool vacuum, I’ve ordered from this company before and had no issues.
Response from VM InnovationsJun 10, 2020
Hello Steve, I am so sorry you haven't received your pool in the time period you were expecting. It appears there was a processing error that did not allow the item to ship as anticipated. At this time I do see our team was able to get you squared away with a reshipment. I have emailed the tracking details to you as well!
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Robin F.
Jun 9, 2020
I ordered an intex 18x52 pool
I ordered an intex 18x52 pool, ladder, pump, and cleaning kit from them on June 4, 2020. Well I received the cleaning kit yesterday. No, idea if they are sending the pool out separately, considering I never received another tracking code or anything. I've sent multiple emails as well as called, only to receive a busy/disconnected sound. I am utterly disappointed, as we bought the pool inorder to have it setup for our daughter's birthday party this weekend.
Response from VM InnovationsJun 10, 2020
Hello Robin, I am so sorry you haven't received your full order yet, but rest assured we will get you taken care of. Many times the cleaning kit ships via FedEx while the pool itself ships with a freight carrier which does take a bit more time. I am unable to locate your specific order, but if you reach out to our team directly they will be able to provide any additional tracking information associated.
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Suzanne L.
Jun 8, 2020
I purchased a 15' intex pool that…
I purchased a 15' intex pool that arrived on time. I need to return it and the box is not even opened. I have sent several emails back and forth and they just keep giving me the runaround and asking me the same questions over and over. I have reached out to walmart.com and that is a nightmare trying to get any answers as well. I want this pool gone and my money back. Horrible company!! I wish I knew before I purchased.
Response from VM InnovationsJun 10, 2020
Hello Suzanne, I am so sorry for the frustrations in getting your item returned. Items that ship via freight carriers do take a bit more time and information to be returned. Based on our emails with you, I am able to see a pick-up has been scheduled for this Friday. Once we have received the item you will receive your refund! If there is anything else we can do to assist you, please let us know!
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Maria C.
Jun 8, 2020
So I’m reading the same scam done over…
So I’m reading the same scam done over and over. I ordered a pool and received the accessories but no pool. Wow. This is a very depressing vendor scamming locked up families trying to get some source of happiness in this challenging times. But instead of a 2,000$ pool I get stress and aggravation. I hope this business closes down.
Response from VM InnovationsJun 10, 2020
Hello Maria, I am so sorry your pool arrived without all of the parts, but we are more than happy to help. I was unable to locate your order specifically, but rest assured if you reach out to our team via email at [email protected] we will gladly find a resolution that works for you.
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Morgan
Jun 6, 2020
ILLEGAL PRICE GOUGING!
ILLEGAL PRICE GOUGING!! I purchased an item June 2, 2020 money taken out of my bank account, then June 3 Target VM Express (a.k.a. VM Innovations) canceled the order and returned my money, then the price for the same item (under a slightly different title, same product #) displayed on-site with an increased price of 300%. Currently, I have reported to AG & BBB and Target.
Response from VM InnovationsJun 10, 2020
Hello Morgan, I am sorry that the price of our pools is higher than you were hoping. We do have various bundles of the same model number, which is likely what happened here. The market price of our items may fluctuate automatically based on a variety of factors. At this time, the price being shown is what the item is currently selling for so we would be unable to adjust it in any way and I am sorry for any trouble this causes. Feel free to check back on this item at a later date to see if there are any changes or promotions running at the time. Let us be clear that we do not partake in price gouging and are compliant in all laws related to price gouging. If you have any additional questions please reach out to our team directly at 866-639-9320.
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customer
Jun 6, 2020
Awful company
Awful company. I ordered a 10 ' x 33" intex pool. They shipped me a box that only contained 6 little filters for the pump. No pool. Won't respond through ebay. I requested a refund. Now I have to wait. This "company" sells via walmart.com, eBay, Amazon and other online shopping sites. They are ubiquitous. They are also terrible.
Response from VM InnovationsJun 10, 2020
Hello, I am so sorry that you received the wrong item and haven't been able to contact us. I have tried to locate your order, but have been unsuccessful. If you reach out to our team directly via email at [email protected], we will gladly look into it further and find a resolution that works for you!
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Alandis B.
Jun 5, 2020
I purchased an item from this company…
I purchased an item from this company that advertised two day shipping for that specific item. They chose Fedex ground, it's been two weeks, and I still don't have my item. I have contacted Fedex several times to find out why my delivery date continues to change and the only thing they can tell me is that due to the restrictions set by the SHIPPER (VMinnovations), they can'e make any changes at all to the delivery process that might help me get it sooner.Not only that, but they neglected to tell me that I would be getting a part of my package from a different distribution center in a state closer to me. I got that item within two days but not the actual item that I ordered. I also spent $600 on this specific item, more than half of what other retailers were charging for them item before they sold out.
Response from VM InnovationsJun 10, 2020
Hello Alandis, I am so sorry that you haven't received your order yet. While I was unsuccessful in locating your order, rest assured our team is more than happy to help you out further. Please reach out to our team via email at [email protected] so we can sort this out!
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