VM Innovations Reviews | Read Customer Reviews of vminnovations.com

VM InnovationsReviews of vminnovations.com

2.0563 reviews
Home Goods Stores
2021 Transformation Drive Suite 2500, Lincoln, Nebraska

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VM Innovations

About VM Innovations

At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.

VM Innovations (vminnovations.com) has 563 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Also known as: vminnovations.com
Website: vminnovations.com
Category: Home Goods Stores
Location: Lincoln, Nebraska
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VM Innovations reviews

563 approved reviews, newest moderated first

Sierra B.
Jun 1, 2020
THIS COMPANY WILL TAKE YOUR MONEY AND NEVER DELIVER YOUR ITEM! DO NOT PIRCHASE FROM!!!!! THEY NEED TO BE SHUT DOWN!
DO NOT ORDER A SINGLE THING FROM THIS SCAMMING COMPANY!!!! I ordered a pool pump through VM Innovations through Target’s website a week ago and was supposed to receive the item with two day shipping. The item still has not shipped and the listing has been pulled entirely from Target’s website. It’s as if they never even existed as a 3rd party seller through Target. I cannot get in touch with ANYONE to help me! I am being directed to get in touch with VM Innovations directly but have no way to! This is the most unethical business I have ever made the mistake of purchasing from!! This is absolutely ridiculous and disgusting behavior to take money from customers and then not deliver the product nor provide a way for their customers to get in touch with them, especially during a pandemic! I want to know the status of my order or a full refund! For the love of god can someone from this company assist me considering I am unable to get in touch with you?
Response from VM InnovationsJun 2, 2020
Hello Sierra, I am so sorry for the issues in receiving your order. I am able to see that their was an error in processing our order causing delays in the shipping time. I do see you were able to contact our team on 6/1/2020, where we offered to reship the item to you. As we haven't received a reply, and per your above request I will gladly process a full refund to ensure you are able to get a pump as soon as possible. Our team is doing their best to reply as quickly as possible via both phone and email. If you need any additional assistance please reach out to us via email at [email protected]
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Eddie & Christina D.
Jun 1, 2020
Promises never ship....
This company makes promises of delivery within 2 days after shipment- but then never ships! So, of course, their 2 days is "valid" because they never ship! Email returns take 72+ hours and then they try to blame it on FedEx. We understand the COVID delay- but this is just ridiculous. We won't be ordering from them again- finally got a refund issued.
Response from VM InnovationsJun 2, 2020
Hello Eddie and Christina, I am so sorry for the difficulty getting through to our team and receiving your shipment on time. There appears to have been an issue with processing your order and due to the error you were unable to see the tracking updates via FedEx. I understand the frustrations in receiving a reply in a timely manner. Our team is doing their best to reply as quickly as possible. With more people staying at home due to COVID-19, our call and email volume is much higher than anticipated. We are happy to hear your issue was resolved with a full refund.
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Melissa
May 31, 2020
They are bad at helping
They are bad at helping. I ordered a pool which was about 700 dollars! Says it has been shipped and never gave me a tracking number! I tried to call their number multiple times and left many emails. Now i feel very sketchy from ordering from this website Please reach back out to me I keep trying to leave emails for days and never got a response Just hoping i get my order or I will report this. Just was curious about no tracking number and now i seen all these bad reviews im feeling skeptical. bad service no help!
Response from VM InnovationsJun 2, 2020
Hello Melissa, I am so sorry for the trouble getting in contact with us. Our phone lines are quite busy making it very difficult to get through to our team , but rest assured we are more than happy to help. With the given information I am unable to locate your order specifically, but if you send us your order number or last name and shipping zip code in an email to [email protected], we can re-forward the tracking information to you.
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No
May 28, 2020
Spent almost $2000 on a pool only to…
Spent almost $2000 on a pool only to open all the boxes to see there is no liner. Called and emailed the company and told the one I bought came with no liner. How the heck do you sell an item without one of the most vital items needed to actually fill the pool. This is ridiculous.
Response from VM InnovationsMay 28, 2020
Hello, I am so sorry your item was not what you were expecting. We purchase our items directly from the manufacturer and many times they come in an assortment of packages including different items (liners, skimmers, covers, etc). All included items are typically listed directly on the listing for the pool. If you believe there has been a mistake, please reach out to our team directly and we would be happy to do what we can to assist!
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Suzanne
May 24, 2020
If I could this bunch would get NO STARS that's what they'd get !!!
If I could this bunch would get NO STARS..lured by their reasonable Amazon pricing I ordered a 13 qt Engle ice/dry box..it came to my UPS box..but with someone else's name. UPS refused to give it to me & the person whose name was one the container refused to check & see if it was what he had ordered...weird. A very rude & defensive individual. He, most likely, has my Engle box..and I have nothing. I am still waiting for a response to my many emails to VM..and I will pursue this through Amazon as well. Sometimes cheaper is definitely NOT better. I am out $45...thankfully it wasn't something more valuable, the result would have been the same.
Response from VM InnovationsMay 28, 2020
Hello Suzanne, I am so sorry to hear that you have not received your item. While I am unable to locate your order, if you reach out to our team directly via phone or email we will gladly do our best to provide a resolution for you.
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Tom E.
May 22, 2020
I ordered a trampoline and it was out…
I ordered a trampoline and it was out of stock. They were fast to take my money and no refund yet although they said 1 to 2 business days for payment to be refunded. so $630 dollars for my daughter's bday gift and no refund so no bday gift. Don't ever trust this company. They don't even know what's in stock and not in stock when u order. It will say in stock and will not be. Horrible service thanks for nothing vminnovations
Response from VM InnovationsMay 28, 2020
Hello Tom, I am so sorry to hear that the item you ordered went out of stock. We are experiencing a higher than expected velocity of sales on these products and unfortunately, the listing was not able to be pulled down in time. We are very sorry and did issue the refund as soon as the mistake was recognized. I have requested your full refund. Please allow 3-5 business days for the refund to show on your original method of payment as this is the typical processing time for most payment providers.
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George M.
May 22, 2020
Do not buy from this company!!
Do not buy from this company!!! They mailed me a defective product and then made me pay for the shipping costs to return the product to them. Absolutely unacceptable.
Response from VM InnovationsMay 28, 2020
Hello George, I am so sorry your item did not arrive in the condition you were expecting. Typically in these situations our team does provide a prepaid shipping label to send the item back. I am unable to locate your order specifically, but if you'd like to reach out to our team directly, we would be more than happy to see what opportunities we have to assist with a resolution.
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Ronnie
May 19, 2020
We bought a pool
We bought a pool. 2 hours after purchase we cancelled our order. We cancelled due to all the scamming and fraudlent activity they are doing. They gave not refunded our money we refused this item over 18 times. We have left over 18 emails abd called over 50 times. No one will pick up the call. They will send items in three shipment on purpose. The items that came with no signature required. This is a major scam you shouls always sign for a large package. The product is majorly damaged. We demand our refund. This company like to scam people.
Response from VM InnovationsMay 28, 2020
Hello Ronnie, I am so sorry your package arrived in this condition. Unfortunately, we are unable to guarantee cancellations after orders are placed as we work hard to ship items as quickly as possible. Our freight carriers are asked to leave the package if no one is available at the time of delivery. I am unable to locate your order, but if you contact our team with information on the damage we would be more than happy to assist with a resolution. You can reach out to our team directly at 866-639-9320 or [email protected].
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