VM InnovationsReviews of vminnovations.com

On June 10th 2020 I purchased a Excursion 5 boat and a motor mount from VM Express. They only delivered the mode amount I did not receive my boat. I have called them numerously and I have emailed them Half the time you can't get through to them on the phone and they don't answer emails. I called FedEx to see if they had my boat with my order number and they said they had the shipping label but the company never sent them the boat. I have now asked eBay for help and they will investigate !! My next step is calling the better business bureau.!! 249.00 of them taking my money out of my account is no joke !!!😠 I am not done dealing with this and today is June 17th and was promised my boat three days ago!! Now I tried to call them and it hangs up on me !! Please do not order anything from this so called Company !! I will get results because I might just call new 7 next !!

I purchased the pool and the vacuum on 6/10/2020 and paid through PayPal. I read some of the negative reviews. But, since PayPal has always refunded us, if an order is not received in the rare times it has happened with other companies, I threw caution to the wind and clicked "buy". The pool actually shipped the next day, although not unexpectedly took longer to get here, and the vacuum a day later. I received the vacuum on 6/13/2020 and the pool on 6/15/2020. There was no need to call customer service because I was getting constant updates with the tracking numbers they sent out immediately after my order. I've set both up, they work perfectly and exactly what I ordered. We are all very excited. For my experience only, I got a great price on something that can be hard to find at the moment. We thank you and will have no problem buying again from you in the future. I felt because of all the negative experiences I have read, I felt the need to explain ours was flawless. FWIW

As of 6/30/220 VM Express through eBay stated they sent the shipment with the original tracking number, which still has not shown up. I am very disappointed and have requested a refund. Purchased a trampoline through VMexpress and we received two of three boxes (box 2 and 3). Have called and emailed several times that we need box 1 in order to build the trampoline. We received another box 3 yesterday and upon calling they said there was not a box 1 available, which makes no sense when the same trampoline without the volleyball and basketball items is listed available on their website and amazon. All I am asking VM is to send us box 1. What else do I need to do?

They listed an item for sale that they didnt have available. A few hours later they cancelled my order because they had no inventory. Why was it listed then? They even charged me already so I batter get a refund! I'm worried because I have a feeling this was just a cover to get my credit card number to use maliciously. Now I have to check my credit card often and very closely for suspicious activity.

I was hesitant after all the bad reviews however I had a very positive one. It (an 18ft by 4ft above ground swimming pool) did take longer than 2 days to ship and it wasn't sent the same day as advertised however it did come within 5-7 business days which I would expect since it had to come freight due to the weight so their wording could be better so people understand it may take longer. The price was a little high, however pools are very scarce right now and it appears the ones you can find are going for about that or higher. Plus it did come with everything included (ladder, cover, pump with cartridges) which alone would of cost around $300 just for that stuff. All in all I'm happy with the product and R&L shipping.

How are these people still in business?!? Liars, thieves and crooks. They sell stuff they don't have, then if you try to get refund, they ask you to return the item you never received. Their con on most items is based on you returning the item at 50% the value you paid regardless of the situation. They skim enough money off consumers not to care These people are parasites and need to be eliminated! No communication. No information. No class at all. Avoid this seller at all costs!

Absolutely hands down the worst company I have ever dealt with. I ordered a hot tub. Less than a half hour after purchasing I sent an email requesting to cancel my order. The next day, I received an email back stating it was to late to cancel because the hot tub already shipped. That was on Sunday, it is now Friday and according to my account the hit tub is still in their warehouse. Their website says same day fast and free shipping, yet 5 days later its still in their warehouse and I can't cancel my order. They will not answer the phone and it takes days for them to email me back. I would gladly pay more somewhere else for better customer service. Do yourself a favor and stay far, far, away from this company.

Never, ever order from VM! Was redirected from Target's web site (they share in the shame, by associating with this duplicitous company) wanting to order a 10' pool. Picture on VM's site showed a pool and description showed pool pump and cover. Only thing missing was the comma. Misleading!